Position TitleAssistant Director 2, Admissions Operations
Open Internally or ExternallyExternal
Reports to (title)Director, Admissions
DepartmentAdmissions Office - 4B7
Starting SalaryBased on qualifications
Job Open Date02/14/2020
Open Until FilledYes
Priority Review Date02/28/2020
The Assistant Director of Admissions is a professional position that reports to, and fills in as needed for, the Director of Admissions.
The Assistant Director will provide strategic and transformational leadership in the area of Admissions to fulfill the mission of the College. This position provides leadership and management expertise to ensure the entire admissions operations process functions effectively and works in support of and successfully meets the goals and needs of the Admissions Office. Under minimal supervision, the Assistant Director of Admissions will develop operational standards to ensure optimal functioning and efficiencies of the operations and processing team; fulfills reporting needs for all admissions data for internal and external constituents; provides strategic guidance to the work of the admissions office by analyzing data and creating informational reports.
The Assistant Director of Admissions is the functional lead of the operations area and is a key contributor responsible for supervising the processing of all applications, monitoring the workflow of documents entering and moving through the admissions pipeline, updating admission letters, and working with the mailing house to ensure that admission letters are mailed regularly and in a timely manner.
The Assistant Director of Admissions, interfaces with IT and our vendor to update, maintain, troubleshoot and enhance the Constituent Relationship Management (CRM) system and software. This position will assist the Director with the vision, goals and mission of Admissions and connect those planning strategies with the College’s strategic plan. This work may include, but is not limited to organizing and overseeing quality and efficiency of application processing; strategy and long range planning and implementation; analyzing and interpreting data, policy and procedure; staff selection, management, training and supervision; collaborating with Institutional Marketing to develop and coordinate the content of communications with prospective and admitted students using the CRM system and strategizing with administration to determine how the CRM can impact enrollment needs in specific areas.
Essential Responsibilities and Duties
Under the direction of the Director of Admission, coordinate day to day operations and processing area of the Admissions Office including hiring, training, supervising and evaluation full and part time employees to assure that policies and procedures are followed and that students’ applications for admissions are processed in a timely manner. Ensure that student needs are met through courteous and effective customer service.
Coordinate the office’s technology needs related to Banner and all other data management systems. Work with Information Technology in maintaining and enhancing admission procedures and processes in the student information systems; trouble shoot technical problems related to the CRM, Banner and the processing of admission applications and documentation of admission and residency decisions. Represent Admissions on a variety of college committees including the Student Banner Group.
Work directly with the Director of Admissions to guide the department by collecting data and developing assessment plans that lead to continuous improvement; oversee the writing and compilation of reports; apply SLCC established policies and procedures; make recommendations to the Director of Admissions and Associate Vice President of Enrollment Management regarding recruitment activities and organizational structure. Assist the Director in establishing and evaluating departmental assessments and managing functional budgets.
Other duties as assigned.
Master’s degree preferred.
Community college experience preferred.
Spanish language preferred.
Bachelor’s degree in areas such as business, education, communications, or other related discipline.
Five (5) years of direct, paid, full-time work experience in admissions, recruitment and/or student affairs.
Knowledge of Banner, Cognos, and Recruiter.
Knowledge, Skills & Abilities
Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.
Ability to hire, train and supervise full and part-time staff;
Ability to work in a technical environment;
Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.
ACT and SAT data and its use for college marketing;
Assessment and evaluation of data and trends in admissions;
Computer software such as Banner, CRM, Cognos, Microsoft Office Word, Excel Spreadsheets, and data base development;
Demonstrate aptitude to learn new systems and processes quickly, as needed.
Demonstrate evaluation, originality, initiative, creativity, teamwork towards conflict resolution and decision-making.
Excellent customer service, communication, and interpersonal skills including the ability to communicate complex information to multiple audiences and to work collaboratively and professionally;
Forecast a budget; Monitor and manage expenditures;
Excellent hiring, training and supervisory techniques;
Knowledge and understanding of educational placement processes (TOEFL, LOEP, ACT/SAT, CASAS, SLCC Placement Process).
Knowledge of SLCC policies and procedures. Interpret and explain college policies and procedures to prospective students, families and the College community.
Methods and procedures used in collecting, analyzing and maintaining computerized data;
Plan and manage projects, prioritize assignments and carry to completion;
Provide technical assistance to staff;
Knowledge of Student Affairs functions, college enrollment procedures, transfer and technical programs;
Use data driven evidence and proven practices from internal and external stakeholders to solve problems, make decisions and plan strategically;
Use independent problem solving to analyze issues and create action plans;
Work both independently and or with a complex-structured team within the department and with other departments at the College. Maintain good working relationships college wide.
Work ethically with confidential information.
Work a flexible schedule as needed.
• Full consideration will be given to applicants who apply on or before the priority review date indicated above.
• More information about Salt Lake Community College benefits: http://i.slcc.edu/hr/docs/benefits-summary-current.pdf
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.