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User Support Specialist II
Job Description
Position Details
Position Information
Recruitment/Posting Title | User Support Specialist II |
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Job Category | Staff & Executive - Information Technology |
Department | OIT-EI Telecommunications |
Overview | |
Posting Summary | Rutgers, The State University of New Jersey, is seeking a User Support Specialist II. Reporting to the NOC Manager, Telecommunications Division Network Operations & Architecture, the User Support Specialist’s role is to perform monitoring operations, manage service incidents, analyze faults, and provision services on Rutgers University’s network infrastructure and systems. Among the key duties of this position are:
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Position Status | Full Time |
Hours Per Week | |
Daily Work Shift | |
FLSA | Exempt |
Grade | 28S |
Position Salary | |
Annual Minimum Salary | 74222.000 |
Annual Mid Range Salary | 89327.000 |
Annual Maximum Salary | 106248.000 |
Standard Hours | 37.50 |
Union Description | HPAE, Local 5094 |
Payroll Designation | PeopleSoft |
Benefits | Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance. |
COVID-19 Immunization Requirement | Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Prospective employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster within two weeks (14 calendar days) of eligibility . Based on current guidance, individuals are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of any COVID-19 vaccine authorized or approved for use in the United States by the United States Food and Drug Administration (FDA) and recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC). Eligibility for a booster against COVID-19 varies and is explained on the University’s web site located at https://coronavirus.rutgers.edu/covid-19-vaccine . Failure to provide proof of primary vaccination and booster will result in rescission of a prospective employee’s offer of employment and/or disciplinary action up to and including termination. |
Seniority Unit | |
Terms of Appointment | Staff - 12 month |
Position Pension Eligibility | ABP |
Qualifications
Minimum Education and Experience |
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Certifications/Licenses | |
Required Knowledge, Skills, and Abilities |
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Preferred Qualifications |
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Equipment Utilized | |
Physical Demands and Work Environment | PHYSICAL DEMANDS: Frequently required to bend, stoop, twist, crouch/squat, kneel/crawl, sit and stand. Regularly required to use hands to handle tools, cabling, and equipment. Regularly required to reach with hands and arms. Regularly lift, carry, push, pull, move up to 50 pounds. WORK ENVIRONMENT: Office and field environment. The office environment is standard with low to moderate noise. The field environments vary from site to site and include Telecommunications Rooms, Data Centers, Main Distribution Frame (MDF), and Independent Distribution Frame (IDF) areas. Noise in field areas is low – heavy, and temperature and area dimensions vary. Travel across and between Rutgers University Campus sites is required. |
Special Conditions |
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Posting Details
Posting Number | 22ST2533 |
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Posting Open Date | 07/29/2022 |
Special Instructions to Applicants | |
Regional Campus | Rutgers University-New Brunswick |
Home Location Campus | Busch (RU-New Brunswick) |
City | |
State | |
Location Details | Piscataway, NJ 08854 |
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Infection Control and Safety
This position is subject to all Rutgers University policies, including TB surveillance and other infection control and safety policies. Please review the Tuberculosis Surveillance Policy for additional information.
Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement
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