Job Posting TitleStudent Personnel Assistant - Student Services (Temporary) (Five Positions) - (Extended)
LocationLos Rios Community College District (Folsom Lake College)
Department LocationStudent Services
Established in 2004 as the fourth college in the Los Rios Community College District, Folsom Lake College (FLC) is a vibrant teaching and learning institution serving over 8,800 ethnically and racially diverse students each semester. The College and its two educational centers, the El Dorado Center in Placerville (EDC) and the Rancho Cordova Center (RCC), serve the rapidly growing areas of both eastern Sacramento and western El Dorado counties, forming a dynamic learning community committed to academic excellence, innovation, and educational equity.
Our mission is focused on a rigorous educational program with a strong focus on student success. We provide a broad range of academic programs, student support services, learning modalities (including online and hybrid courses), as well as opportunities for student engagement and leadership. We also incorporate the newest technologies for innovative classroom instruction, including collaboration with The Innovation Center Makerspace at the main Folsom campus.
The main Folsom campus also includes the Harris Center for the Arts, a state of the art visual and performing arts venue. The Center presents a diverse program of arts, culture, and entertainment that engages the entire region. It is also home to FLC’s Visual and Performing Arts education programs, as well as local arts organizations and community partners, who embrace the opportunity to perform and learn in a world-class facility.
The main Folsom campus provides educational environments designed to empower, inspire, and enrich our diverse student population, including students from historically underrepresented and underserved populations. Our College awards Associate in Arts or Science degrees, as well as Associate Degrees for Transfer, which guarantee transfer into California State Universities and numerous private and non-profit four-year colleges and universities. We also offer Career Education (CE) certificates and degrees and transfer credit for students who wish to continue their education at a four-year college or university.
Our Commitment to Social Justice and Equity
The main Folsom campus believes that education should belong to everyone. To nourish this inclusion, we champion equity, diversity, social justice, and environmental sustainability as foundational to academic, campus, and community life. We work with the communities we serve toward just and fair inclusion into a society in which all people can participate, prosper, and reach their full potential. We commit to equity-driven decision-making, planning, and reflective processes that are responsive to the diverse identities and experiences in our community.
Under general supervision of assigned manager/supervisor, serves as a staff assistant in providing student services and information on college programs in one or more of the following areas: Admissions and Records, Call Center, and/or Matriculation. [For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting Job Descriptions click here].
This position is assigned to the Student Services department.
Folsom Lake College is seeking Success Coaches who will serve as the first points of contacts for the college’s case management program, providing holistic support for first- time students and continuing students. Specifically, this position will require successful candidates to be able to monitor the progress of students in their caseload with check-ins, scheduled meetings/proactive outreach, and communication, responding to students’ questions, concerns and needs. Additionally, successful applicants will be expected to provide a range of services such as outreach, orientation, enrollment assistance, probation/dismissal support, and student engagement events – both online and in person (when COVID restrictions are lifted) with an equity and community inclusion lens.
● Oversees students, peer assistants, and temporary staff.
● Maintains confidentiality of information and materials.
● Serves as a resource person to students and staff.
● Develops forms for office use.
● Performs general office duties such as filing, maintaining records, answering the phone, and making appointments.
● Prepares periodic reports.
● Provides assistance in coordination of budget requests and allocations.
● Transmits data to the central district computer.
● Attends appropriate conferences, workshops, and staff meetings as assigned.
● Recruits, interviews, hires, and trains student aides and temporary staff for registration, orientation, and office work.
● Maintains timesheets and tracks budget for student aides and temporaries.
ADMISSIONS & RECORDS (Typical duties plus):
● Distributes program information materials, catalogs, and brochures.
● Prepares and updates lists of information and resources available.
● Answers routine questions regarding program requirements.
● Interprets program regulations and assists students in obtaining needed support services.
● Maintains bulletin boards, display racks, and other visual displays.
● Provides program assistance to individual students, staff, and faculty.
● Assists in performing high school liaison duties including participation in college day/night programs and routine visits to feeder high schools.
● Assists with business liaison duties including participation in Ed/Career Fairs and on-site registrations at our off-campus locations.
● Collects information about students using records and tests.
● Assists in coordination of veteran’s benefit programs for students.
● Provides assistance in coordination and planning for activities in the Reentry/Women’s Center.
● Compiles and studies occupational, educational, and economic information to assist students in making and carrying out vocational and educational objectives.
● Generates and monitors bulk mail.
● Provides assistance in coordinating efforts for advertising (signs, newspaper ads, press releases, TV).
CALL CENTER (Typical duties plus):
● Intakes inquiries using phone and other current technology based systems to guide, advise, and direct students and general public to appropriate resources.
● Maintains ongoing relationships with staff and administration to remain current with all marketing, academic components, and special events.
● Coordinates problem resolution with appropriate departments.
● Assists with coordination of call campaigns for recruitment, retention, and completion efforts.
● Guides students to complete application process, academic program selection, additional enrollment processes, and college visits.
MATRICULATION (Typical duties plus):
● Develops and distributes information packets to high school principals and counseling departments announcing each semester’s registration procedure.
● Distributes early application packets to high schools and at special events.
● Coordinates student retention projects.
● Coordinates phone calls for the purpose of recruitment / retention / persistence.
● Keeps staff informed about enrollment management activities.
● Answers tutoring questions and schedules student appointments with tutors.
● Hires, schedules, oversees, and collects timesheets for all tutors.
● Proctors make-up tests.
● May assist with Disabled Students Programs and Services (DSP&S) note taking, tutoring, and test proctoring during summer session.
● Logs hours of tutors and tutees.
● Collects and evaluates information about students referred by faculty for early alert services.
● Provides students with assessment information and directs them to appropriate campus services.
● Operates computerized assessment systems.
● Scores tests using computer scoring systems.
● May assist with administering diagnostic, placement and specialized tests, vocational interest inventories, aptitude tests, and proctor exams.
● Conducts assessment orientation sessions.
● Assists with large and small group orientations to the college.
● Develops, coordinates, and delivers new student orientation presentations using PowerPoint.
● Assists in producing and updating new student orientation video in English and other selected languages.
● Works with counselors to develop their orientation presentations.
● Maintains database of student orientation information and attendance, and posts on Scheduling and Reporting System (SARS).
8:00 a.m. – 5:00 p.m., Monday – Friday
NOTE: Short-term temporary employees shall not be employed for more than 135 days, or 960 hours, whichever is reached first, in any fiscal year.
Total Hrs per Week/Day40 hours per week
EXPERIENCE: Two years of experience in a Los Rios Community College District student support services position or similar position with related duties.
EDUCATION: Completion of an Associate’s Degree or 60 semester units (90 quarter units). NOTE: An additional year of qualifying experience may be substituted for up to one year of college education.
Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.
(Experience Requirement: One year of experience is equal to 12 months of experience at a maximum of 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: 15 units are equal to six months of education; 30 units are equal to one year of education.)
Education must be from an accredited institution.
1. A completed Los Rios Community College District Classified Application (required).
2. Resume (required).
3. Unofficial transcripts of college/university work showing degree completion or conferral date (required).
4. Two (2) letters of recommendation (required).
5. Letter of Interest (required).
● Applications submitted without all required documents, listed above, will be disqualified.
● Applicants indicating “see resume” on the online application will be disqualified.
● Graduate advising documents and grade reports will not be accepted as official transcripts.
● It is the responsibility of Los Rios Community College District employees to also provide official transcripts, if required in the minimum qualification for the position. (Within 60 days of the time of hire, employees are required to submit official transcripts, if required in the minimum qualification for the position).
● Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees and other relevant documents.
● A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
● Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators Foreign Degree Transcript Evaluations click here
Do not submit additional materials that are not requested.
Salary$17.10 per hour LRCCD Salary Schedules
Additional Salary InformationNo additional salary information to note
Beginning and/or Ending Dates
How and where to apply
Please visit our Frequently Asked Questions for complete information on how to apply online with our District. Application services are available between 8:00 a.m. and 5:00 p.m., Monday through Friday. If you need assistance with any phase of the application process, please call (916) 568-3112 during our business hours.
After hours inquiries should be emailed to email@example.com. Submission of applications are by 11:59 p.m., of the posting closing date.
Offers of employment are contingent upon the successful clearance from a criminal background check, freedom from tuberculosis, and proof of identity and eligibility to work in the United States prior to the first day of work. The District may select additional qualified candidates should unexpected vacancies or needs occur during this recruitment/selection process. When education is a requirement for the position, official academic transcripts from the accredited college/university must be submitted within 60 days of hire.