Position TitleLab Aide, Testing Proctor (Part Time)
Open Internally or ExternallyExternal
If faculty, tenure track statusNot Applicable
Reports to (title)Asst Director, Testing Services
Job CategoryPart-Time Staff - Variable
Initial Work LocationTaylorsville Redwood Campus
Starting Salary$12.55 - $13.80
Job Open Date04/08/2021
Open Until FilledYes
Under limited supervision, the Lab Aide’s primary responsibilities include active proctoring in the testing room and serving as the technical support person on the AM shift. The Lab Aide/Testing Room Proctor works and interacts effectively with faculty, staff, and students to create a secure, efficient, and courteous work environment.
Essential Responsibilities and Duties
Monitor the testing room by walking through the room at regular intervals and by real time observation of audio/video surveillance to ensure integrity and security of test-taking.
Trouble-shoot any hardware/software or Canvas issues that arise.
Assist students whose completed exams involve special uploading procedures.
Assist students with tablets, apps, and engineering program usage.
Work with and protect confidential information.
Operate electronic mail and messaging systems.
May use Excel spreadsheets.
Maintain the cleanliness of testing area.
Enforce required policies and procedures firmly and courteously.
Provide accurate and consistent information in a clear and articulate manner.
Provide excellent customer service to all visitors to the testing center.
Assist Lab Coordinator with other duties as needed.
Associate’s degree. Applicant must have 1 year paid experience in a computer-related or customer service-related position; or equivalent combination of education and experience. Additional work experience may be substituted for education, or additional education may be substituted for work experience.
High school diploma or GED equivalent.
Applicant must have 1 year paid experience in a computer-related or customer service-related position; or equivalent combination of education and experience. Additional work experience may be substituted for education, or additional education may be substituted for work experience.
Knowledge, Skills & Abilities
Prefer familiarity with Canvas, thin clients, and tablets. Computer trouble-shooting skills are a plus.
Must be detail-oriented.
Must have excellent communication skills, both oral and written (ability to read, speak and write English).
Must possess ability and willingness to establish rapport with a wide variety of people/clients (students/staff/faculty).
Must be team-oriented and possess the ability to follow written and oral instructions effectively.
Able to anticipate needs and manage time wisely.
Ability to perform duties with limited supervision.
Ability to manage conflict in a calm and effective manner.
Must be proficient in Microsoft Office software.
Knowledge of College policies, procedures, operations, and information system helpful.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.
Work schedule until May 17th:
Monday – Friday: 8:00 am – 12:30 pm
Beginning May 17th:
Monday-Thursday: 7:45 am – 2:00 pm and
Friday: 7:45 am – 12:00 pm
Extended hours will be required during finals period (May, August, and December).
*Please indicate on your resume if your work experience is full-time or part-time.
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.