At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

The System Manager position entails the duty of serving as the esteemed consultant, main liaison and advocate for a significant public safety account located in the greater Los Angeles region.

• Manage and lead our relationship with the local service partner and with the public safety customer.

• Ensure that customer satisfaction goals are met both internally and with the public safety customer.

• Procure and coordinate any internal resources that may be needed.

• Ensure that the customer satisfaction involves proper delivery and execution of service contract.

• The System Manager is the customer's primary point of contact within Motorola Solutions and acts as the communications consultant and manager of contracted services.

• The System Manager serves as the primary liaison who will work closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, the local service provider(s) and vendors.

• The System Manager is responsible for ensuring that the Terms and Conditions of the warranty/service contract are met.

• Coordinate service activities and ensure compliance to contract.

• Provide analysis, recommendations and fault diagnostic information to the customer to achieve best-in-class system performance and utilization.

• The System Manager will be proactive in managing the resources available to sustain optimal uptime, five-nines system availability and maximum beneficial use of the radio system.

• System Manager regularly reviews service information and quality reports generated by the system service database to determine an ongoing course of action.

• Fully aware of all solution offerings within Motorola Solutions portfolio, capable of educating the customer in the offerings and have the foresight to engage Sales and Engineering to package the appropriate solution to meet the customer's needs.

Specific Knowledge/Skills:

• Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by Motorola Solutions.

• Able to solve complex problems and situations.

• Must be a self motivated team player able to work effectively with general guidance toward objectives.

• Possess block diagram familiarity of two-way radio technology preferred.

• Understanding of Distributed Telecommunications systems.

• General understanding of communications industry trends and their impact on customer's future needs.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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• 4+ years of experience in Services, IT Systems, Public Safety, Communications, or Customer Support.
• Must be able to obtain background clearance as required by government customer(s)

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 9 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.