Posting Number: 02570
Department: Student LIFE

Job Summary/Basic Function:
Student leadership development, student engagement, and inclusive activities are the main focus of the Office of Student LIFE. Student LIFE serves the Associated Students and the campus community by providing programs and services that support educational, cultural, social and personal growth, in order to create a positive learning environment that enhances the total student educational experience.

The Program Specialist II is responsible for managing the EvCC Student LIFE Ambassador Program, including hiring, training, scheduling, and evaluating student employees. The Program Specialist coordinates general campus tours, manages the student ID card system, and coordinates the quarterly Welcome Days events with campus partners. The position also assists with budget management and coordination of large-scale events such as the annual commencement ceremony.

Performance Responsibilities:

• Manage the EvCC Student LIFE Ambassador Program; independently hire, supervise, evaluate, and direct the work of Student LIFE Ambassadors.
• Provide training to student employees on a variety of topics including customer service, student services, and college procedures.
• Schedule and assign shifts to Student LIFE Ambassadors for service areas, campus tours, and events/activities.
• Report annual data regarding the Student LIFE Ambassador program, including numbers of tours, staffed events, and printed ID cards.
• Coordinate campus tours, prepare and keep current tour training materials, and manage campus tour scheduling systems.
• Collaborate with campus departments who utilize the Student LIFE Ambassadors for tours and event assistance.
• Develop and maintain a relationship with student ID vendors, manage inventory, and troubleshoot software and hardware issues.
• Collaborate with campus partners to develop and implement Welcome Day(s) activities.
• Develop and design a variety of informational materials and forms, both physical and digital.
• Maintain and monitor assigned S&A Fee funded budgets and work with the Student LIFE Fiscal Tech to process payments, initiate budget expenditures and transfers.
• Collaborate on the coordination of large-scale events such as the annual commencement celebration.
• Collaborate with Student LIFE staff on the operation of the Office of Student LIFE.
• Manage and keep current assigned web pages.
• In absence of supervisor, act with delegated decision-making authority.
• Serve on college and external committees.
• Ability to work in a high volume, high stress environment.
• Perform related duties as assigned.

Minimum Qualifications:

• Associate degree in a related field or program AND one year of professional experience in student services in higher education OR equivalent education/experience.
• Two years of experience in customer service and employee supervision and training.
• Experience that demonstrates awareness and understanding of the diverse socioeconomic, cultural, disability, gender identity/expression, sexual orientation, and ethnic backgrounds of community college students and employees.
• Highly detail-oriented with excellent time management, prioritization, and organizational skills.
• Demonstrated experience planning large events and managing complex projects.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and Google applications.
• The individual must be a team-oriented self-starter with good problem-solving skills and ability to interact positively and successfully with all levels of the organization.

Preferred Qualifications:

• A Bachelors degree in a related field or program
• Proficient in language(s) in addition to English.
• Proficiency with learning and student management systems such as Canvas and PeopleSoft.

Physical Demands:
Everett Community College follows the Americans with Disability Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment
• Ability to read and verify data and prepare various materials
• Ability to exchange information on the phone or in person

Work Hours: 9am - 6pm Monday - Friday with occasional night and weekend hours. The summer schedule is condensed to 4 10s, typically with Fridays off. This position is primarily in person; partial remote work may be available.

Posting Date: 05/22/2024
Closing Date:
Open Until Filled: Yes

Special Instructions to Applicants:

This position is open until filled. Priority will be given to applications received by June 10th, 2024.

This position is represented by the Washington Federation of State Employees Union.
With equity at the heart of our strategic plan, we strive for a future at EvCC where all staff, faculty, and students are valued, welcomed, and actively supported. We are committed to hiring individuals who exemplify the vision, mission and core values of our institution.
BenefitsState of Washington Public Employee Benefits include Medical/Vision, Dental, Life Insurance and Long Term Disability Insurance. Paid vacation, sick leave, and personal days. State of Washington PERS retirement plans are administered by Dept. of Retirement Systems.For more benefits information, visit our EVCC Benefits page.
Notice to ApplicantsPrior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
Drug-Free CampusIn compliance with federal and state regulations, EvCC is committed to a safe and drug-free campus. Employees are required to comply with EvCCs policy prohibiting illegal drug use or activity, including notification of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.The complete policy is available at the EvCC Policies page. If you would like a printed copy of the policy, or if you have any questions, please contact the Human Resources Department at 425-388-9229.
Safety and SecurityEvCC strives to be a safe, secure and prepared campus for our students, staff and community. Detailed information regarding campus security, crime statistics for the most recent three year period, and other information is available on the Campus Safety, Security and Emergency Management page. This information is required by law and is provided by the EvCC Security Department. If you would like a printed copy of this information, you may contact the Security Department at (425) 388-9990.
Reasonable Accommodations and Non-DiscriminationReasonable accommodation is provided in all aspects of employment, including the application process, consistent with the Americans with Disabilities Act and state law. To request a reasonable accommodation, please contact Human Resources at hr@everettcc.edu or 425-388-9229. For more information see: EvCC3020: Americans with Disabilities Act policy
Everett Community College does not discriminate based on, but not limited to, race, color, national origin, citizenship, ethnicity, language, culture, age, sex, gender identity or expression, sexual orientation, pregnancy or parental status, marital status, actual or perceived disability, use of service animal, economic status, military or veteran status, spirituality or religion, or genetic information in its programs, activities, or employment.Contact the following people with inquiries or complaints regarding discrimination, Title IX compliance, or Americans with Disabilities Act compliance:
Equal Opportunity Director: EqualOpportunity@everettcc.edu, 425-388-9271; ADA Coordinator: ADACoordinator@everettcc.edu, 425-388-9232;Title IX Coordinator: TitleIXCoordinator@everettcc.edu, 425-388-9271.
All offices are located in Olympus Hall 111, 2000 Tower St. Everett, WA 98201.For more information, visit the Equal Opportunity and Title IX website.