The Associate Director of Operations for Primary Care will oversee the managers and supervisors across multiple divisions. They will be responsible for clinic operations, spanning multiple providers, clinics and/or practices. Oversight of all respective divisions and key operations including practice revenue management, provider productivity, billing systems, and procedures, tracking product inventory, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and alignment of strategic initiatives in coordination with the Clinical Services Chiefs. Responsibilities include all aspects of clinical, supervisory, and administrative support duties necessary to promote the goals of UC San Diego Health divisions within the portfolio.

The Physician Group leadership position will require the selected candidate to develop a deep understanding of the Primary Care practices and work within the physician group leadership structure in collaboration with Department leadership, the Division Chief and Clinical Medical Director to optimize workflow and access to care. The selected candidate will assist with the deployment of appropriate clinic staffing resources to avoid interruptions in operations.This position assumes HR responsibilities of the directly supervising clinic leaders and some staff, ensuring staff competence, evaluating staff, counseling staff including disciplinary actions, staff development, rewards and recognition, timekeeping, attendance logs, manage time-off requests, screening potential new clinic hires and assisting with the interviewing and hiring of new clinic employees. Must possess a clear understanding of UCSD Ambulatory Care's organizational goals and initiatives to improve our patient's experience and to ensure delivery of safe, effective, timely and high-quality care. Will work with revenue cycle and division team to prepare monthly, annual reports and execute of necessary improvements.

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and/or external marketing activities. Management levels may include oversight of clinical patient care.

• Eleven (11) years of related experience, education/training, OR a Bachelor's degree in related area plus seven (7) years of related experience/training.

• Experience and proven success in clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology

• Experience with quality, patient experience and access management.

• Expert knowledge of data management tools such as Tableau, Press Ganey, SharePoint, etc.

• Experience in and knowledge of Primary Care equipment, products, and trends is a plus.

• Private practice and/or academic healthcare setting experience is a plus.

• Previous electronic medical record experience, preferably EPIC.

• Broad range of knowledge in ICD-10 and CPT coding and pricing, and fee schedule principles.

• Knowledge in self-pay collections, third party carrier billing guidelines; commercial insurance/contracts, HMO, PPO, Medicare, Medi-Cal, CHAMPUS-TRICARE, CMS, GHPP, CCS billing.

• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.

• Project management experience and Lean Training a plus

• Employment is subject to a criminal background check and pre-employment physical.