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UTS - Temporary I-9 Specialist at NC State
Job Description
Posting Number
PG194366TMPosition Number
48LS106Position Type
TemporaryEssential Job Duties
The HR Service Center Specialist provides front-line customer service to individuals (including employees and faculty as well as external customers) who contact HR for assistance including assisting newly-hired employees/customers completing Form I-9. This position greets customers warmly, identifies customer question(s) and underlying needs, and if the customer needs to complete an I-9, the Specialist identifies the appropriate employee record in the University’s electronic I-9 system (I-9 Guardian by LawLogix), reviews appropriate identification documents provided by the employee corresponding to federal requirements, and assists the new employee in accurately completing the I-9 form electronically. Customer service is provided in-person, by phone, by email, and by HRNow. The individual will also help in August with the peak season I-9 processing in Room 101 of Administrative Services II.
Note: This is a customer-facing role and will be working in proximity to customers on a daily basis. The position entails work that must be completed onsite between 8:00am – 5:00pm Monday through Friday. Remote/hybrid schedules are not available; but will consider regular part-time schedules if necessary.
Note: This is a customer-facing role and will be working in proximity to customers on a daily basis. The position entails work that must be completed onsite between 8:00am – 5:00pm Monday through Friday. Remote/hybrid schedules are not available; but will consider regular part-time schedules if necessary.
Is Time Limited
NoJob City & State
Raleigh, NCClassification Title
Temporary-ClericalWorking Title
UTS - Temporary I-9 Specialist at NC StateWork Schedule
Monday - Friday, 8 am - 5 pm, 40 hours per week.Other Work/Responsibilities
The work will be fast-paced at times with new customers often immediately following preceding customers including balancing customer inquiries by phone, in-person, email, and system simultaneously at times. As part of the HR Service Center, may take on additional duties/responsibilities to support the HR Service Center or other UHR operations as needed.
Minimum Experience/Education
- High school diploma or equivalent
Department Required Skills
- Strong customer service and communication skills, and must be able to express oneself clearly and concisely in oral and written form to a wide variety of customers with varied communication styles.
- Ability to handle a high volume of work with accuracy and attention to detail.
- Demonstrated resourcefulness with the ability to search for, identify, and share information with customers.
- Ability to use general computer/office technology such as PC/laptop, email/Gmail, webcams, scanners, and calendars.
- Technical aptitude and ability, especially the ability to quickly learn and independently use complex software applications/systems such as HRNow (ServiceNow), I-9 Guardian, and PeopleSoft HRIS.
- Ability to multitask effectively.
- A track record of reliability and dependability with the demonstrated ability to consistently work set schedules.
- Ability to work effectively and collaboratively in a team-oriented operation/environment.
Preferred Years Experience, Skills, Training, Education
- Previous experience completing, auditing, and correcting I-9 forms.
- Direct prior experience using the I-9 Guardian electronic I-9 system.
- Prior experience with ServiceNow HR portal
Required License or Certification
N/A
Valid NC Driver's License required?
NoCommercial Driver's License Required?
NoAnticipated Hiring Range
$19.00 per hourJob Open Date
05/09/2024Quick Link
https://jobs.ncsu.edu/postings/201537AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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