Join Aya Healthcare, winner of multiple Top Workplace awards!

The Desktop Support Analyst will be an integral part of our rapidly growing IT team,working helpdesk tickets via email, phone, and in-person, assisting withdepartmental projects, and be able to problem-solve and seek out assistance fromother team members if needed. They will be efficient and comfortable being amember of a team. The ability to multi-task, while maintaining structure, organization, and managing the triaging tickets that come into our help desksystem, is essential in this position. The ideal candidate for this job is resourceful, agood problem solver, has a positive attitude, and is extremely organized.

Who We Are:

We're a $10+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities:

• Manage and maintain asset management, ordering and shipping ofequipment and hardware.
• Manage and maintain licensing.
• Assist with imaging, repairing and shipping laptops.
• Create new user accounts in Office 365
• Work 50-60 help desk tickets per week, via email, phone or in person. Providedetailed and efficient notes
• Assist with weekly new hire setups when the IT Onboarding Team needsassistance

Required Qualifications:

• Bachelor's Degree preferred
• 1+ years' experience in a user and systems support role
• Experience supporting Windows 10 and Windows Server 2012+
• Experience supporting email systems & client software (Outlook)
• Basic understanding of Office 365, Exchange, Azure and Azure AD
• Experience supporting cloud based VOIP systems
• Ability to respond to help desk requests in a professional and courteousmanner
• Exceptional organizational skill with strong attention to detail

What We Offer:

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligibleand where required by applicable law, including reimbursementsand discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya's general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon - plus, you get a special treat on your birthday!
• UnlimitedDTO- we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily

Compensation: Aya reasonably anticipates the pay scale for this position to be $35.00 to $40.00 hourly, which equates to $72,800 to $83,200 annually.

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager's discretion.

Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click for our EEO policy