Under general supervision, responsible and accountable for key activities associated with the Department of Radiology Imaging scheduling system for multiple locations, including but not limited to Center for Translational Imaging and Precision Medicine (CTIPM) and Altman Clinical and Translational Research Institute (ACTRI). Schedules exams and procedures, processes paperwork, verifies and obtains authorizations for all outpatient and in-patient exams, assists staff and patients, provides directions, and answers a multi-line phone system. In addition, coordinates requests and resources to optimize efficiency of testing sequence and resource utilization, provide requesting person information as to starting time and clinical preparation, transport patients as needed, and assist the Technologist in ordering and maintaining supplies. Performs other related functions as required.

• Demonstrated knowledge of health information and medical terminology. An emphasis in Radiology is preferred.

• Demonstrated experience in insurance authorization (Medi-Cal, TAR, Medicare, HMO).

• Demonstrated experience working in a clinic front/desk reception area with multiple phone lines and a large volume of incoming calls.

• Demonstrated experience working in a clinical setting dealing with patients and related personnel.

• Demonstrated experience using patient scheduling systems, information retrieval, and data entry. Knowledge of medical records management.

• Proficiency in the use of database management and word processing software in a MS Office environment. Demonstrated skills in Word, Excel, PowerPoint, internet, and email.

• Demonstrated ability to maintain confidentiality and patient privacy.

• Excellent interpersonal and communication skills, including tact, diplomacy and flexibility, dealing with diverse personalities and situations. Demonstrated experience to provide excellent customer service.

• Strong organizational skills with the ability to prioritize tasks. Ability to work under pressure calmly and efficiently, cope with variable workloads, and simultaneously keep track of many diverse activities, requests and directions.

• Demonstrated ability to take initiative and responsibility for assigned functions and carry tasks through to completion.

• Excellent knowledge of the English language including proper spelling, grammar and punctuation.

• Demonstrated active listening skills and ability to act upon patient's concerns with a caring demeanor. Ability to accurately assess urgency of problems and act accordingly.

• Graduation from high school and three years of appropriate experience or an equivalent combination of education and experience.

• Knowledge of UCSD Medical Center and School of Medicine policies and procedures.

• Must be willing to variable hours/shifts, including weekends, overtime, and holidays per business need.

• Must be flexible to travel and work in multiple locations, with access to reliable transportation.

• Employment is subject to a criminal background check and pre-employment physical.