Essential Duties and Responsibilities
The Technology Support Specialist under general supervision installs, maintains, and repairs desktop computer hardware, software, and peripheral equipment. Performs routine computer maintenance and basic internet and network operations.
 
Characteristic Duties and Responsibilities

1. Install and set up computer hardware and software, including computer networks.
2. Assist faculty, staff, and students with Wi-Fi connectivity.
3. Diagnose, analyze, and resolve end-user software and hardware problems.
4. Consult with, advise, and assist authorized college personnel in resolving technical problems with college computers. Support can be provided in person, over the phone, or remotely.
5. Provides specialized support with specific purpose computer technologies, such as the Student lD System.
6. Install and/or update required hardware and software and recommend computer products or equipment to improve college productivity.
7. Evaluate system compatibility by testing new hardware and/or software programs with existing systems.
8. Works with other departments in resolving computer hardware malfunctions as required.
9. Provide information, assist, and/or suggestions concerning desktop configuration and installation, as well as network access connectivity.
10. Provide information, assistance, and/or suggestions concerning desktop configuration and installation, as well as network access connectivity to departments managing computer labs.
11. Ensure equipment in computer labs and classrooms are in appropriate working order.
12. Perform maintenance, upgrades, and repairs on computer hardware, software, and peripherals in computer labs and classrooms as needed.
13. Follows departmental procedures in documenting, facilitating, and carrying out service/repair calls from college personnel.
14. Coordinate and perform maintenance and repair on equipment, peripherals, and components and maintain contact with appropriate vendors to coordinate repairs.
15. Assists with developing work plans and time schedules for projects including outlining phases, and computing equipment requirements.
16. Performs job responsibilities at both the Main and South campuses as scheduled by immediate supervisor.

NOTICE:  Required Documents
To be considered for this position, you are required to upload your unofficial transcript(s). If recommended for this position an official transcript(s) will be required. In addition, if a license or certificate is required for this position, upload proof of your current license/certificate.
 
Required:

• Associates degree in Computer Information Systems  or related field with emphasis in desktop PC applications.
• Two year of related experience.

• Comptia A+ Certification

• Knowledge of Desktop Operating systems especially Windows. 
• Experience in the use of personal computer software programs such as Microsoft Word and Excel. 
• Knowledge of current trends and issues in computer technology. 
• Ability to install and troubleshoot hardware and software.
•  Experience working in a network environment.
• Familiarity with server operating systems. 
• Strong communication skills.

Supervision Exercised   
 Not Applicable

Supervision Received
Information Technology Support Manager

 Physical Requirements  
While performing the duties of this job, the employee is regularly required to sit.  
The employee is occasionally required to stand, walk, stoop, kneel, or crouch.  
The employee must occasionally lift and/or move items weighing up to 50 pounds.   
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Work Environment 
Work is performed in a standard office environment.    
Work inside a well-lighted and air-conditioned area most of the time.  
The noise level in the work environment is usually quiet to moderate.
 
Safety  
Required to work safely and follow safety rules.    
Report unsafe working conditions and behavior.  
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
 
Special Conditions 
Immediate supervisor may assign other duties.  
May be required to work outside regular working hours, as needed.  
May be required to work at a different college work site or campus as needed.
 
EEO Statement 
In compliance with Title VI of the Civil Rights Act of 1964, Executive Order 11246 and Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, Laredo College is open to all persons regardless of race, color, religion, sex, age, marital status, disability, or national origin who are otherwise eligible for admission as students. Furthermore, Laredo College is an Equal Opportunity Employer and no applicant or employee will be discriminated against because of race, color, religion, sex, age, marital status, disability or national origin. This institution will not enter knowingly into any contractual agreement for services or supplies with any firm failing to follow fair employment practices. 
 
Foreign Degrees 
Foreign degrees require an evaluation for United States equivalency from an approved stated education agency or having membership with the National Association of Credential Evaluation Services (NACES). Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached to your online application at the time of applying. For your convenience, we have provided the following links to assist you in complying with this requirement. However, you may use any other certified transcript evaluation service. http://tea.texas.gov/Texas_Educators/Certification/Out-of-state_Certification/Foreign_Credential_Evaluation_Services/ http://www.naces.org/members.htm
 
Disclaimer 
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. LC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by LC as its discretion to enable individuals with disabilities to perform the essential functions.