Job Description

Operating Title

Long Classification Title

Campus Location

Department

Summary of Position

Acceptable minimum level of education

Acceptable minimum years of experience

Posting Number

Other minimum qualifications

• Bachelor’s degree and two years of experience in related field, Associate’s and three years, or combination of education and experience equal to five years.
• Strong understanding of Windows, Apple, Microsoft 365 patching and updating processes.
• Project management skills with the ability to prioritize tasks effectively.
• Strong problem-solving skills and attention to detail.
• Knowledge of industry standards and regulations related to endpoint security.
• Familiarity with automation tools and processes.
• Customer centric attitude possessing strong communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Maintain an elevated level of knowledge and expertise in core enterprise environments: JAMF, Windows/Apple Updates, Intune, Microsoft 365, CrowdStrike and AppsAnywhere.
• Maintain standardized system configurations across operating environments.
• Ensure all security and driver updates are evaluated and consistently applied to all endpoints.
• Assist with management and deployment of endpoint software and policies.
• Manage endpoint security incidents and provide timely resolution.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Create and maintain technical documentation for both internal and external audiences.
• Ensure compliance with industry standards and regulations.
• Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization.
• Evaluate new products/services in a lab environment and provide effective solutions to meet client needs.
• Assist in managing and resolving tickets in tier 2 support queues. Including customer facing on site support.
• Maintain the University’s software portfolio utilizing Microsoft Company Portal and AppsAnywhere.
• Install, configure, monitor, and maintain university approved applications.
  
  

Additional Preferred Qualifications

• Higher Education background.
• Customer facing support experience
• Microsoft Technology Certifications.
• JAMF Certification

Salary Information

Quicklink for Posting

Percent Time Information (FTE)

Grade

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Posting Date

Open Until Filled

Closing Date

Posting Open to Internal Candidates Only?

Interested Internal Candidates Exist?

Job Category

Appointment Type

Drivers License and Physical Requirements. Please check all items that apply.

Duty/Responsibility

• Managing and maintaining the Microsoft Intune environment for the University System of New Hampshire.
• Provide both onsite and remote support to community members.
• This involves troubleshooting software and hardware issues, ensuring smooth operations for end-users.
• Create and manage compliance policies to ensure devices adhere to security standards.
• Manage software deployment, updates, inventory, and security settings.
• Create and deploy configuration profiles.
• Maintain and design endpoint environments, including desktops, laptops, and virtual machines. Assist with projects that are assigned to the team.

Duty/Responsibility

• Managing and maintaining the Mac OS and JAMF environment for the University System of New Hampshire.
• Provide both onsite and remote support to community members.
• This involves troubleshooting software and hardware issues, ensuring smooth operations for end-users.
• Install, configure and maintain operating systems, servers, networks, and software applications. Monitoring system performance and promptly addressing any issues will be crucial.
• Participate in projects such as system upgrades and security rollouts.
• Testing and qualifying new hardware and software for the organization will also fall under your purview.

Duty/Responsibility

• Safeguard the organization’s endpoints from security threats.
• Design, implement, and manage endpoint security solutions.
• Monitor network and endpoint security systems to detect and respond to security incidents promptly.
• Conduct routine security assessments to identify potential weaknesses in the endpoint environment.
• Actively participate in cybersecurity projects, contributing to the development and maintenance of the organization’s overall security strategy.

Duty/Responsibility

• Create and manage standardized system images for deployment across an organization. Customize images with necessary software, configurations, and security settings.
• Coordinate with IT teams to ensure consistent deployment of images.
• Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization.
• Evaluate and verify the functionality of various new technology’s and platforms in a lab environment.
• Identify and diagnose hardware defects or malfunctions.
• Work closely with cross-functional teams, including design, manufacturing, and quality assurance. Ensure compliance with industry standards and safety regulations.

Duty/Responsibility

• Create and maintain proper documentation for existing systems, programs, program changes, and new programs as needed.
• Maintain SOP’s for current processes.
• Coordinate with Enterprise Help Desk Team to make sure documentation meets needs.
• Monitor and manage ticket queue.

Duty/Responsibility

• Other duties as assigned

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