UC San Diego Health HR's Shared Services Supervisor, leads a team of HR professionals who support the various needs of employees, including general questions, timekeeping assistance, processing missing pay as well as supporting organizational needs and HR cross-team collaboration to ensure HRIS updates are accurate and meeting deadlines.

The HR Shared Services Supervisor has the ability to develop job aids, efficient processes and standard operating procedures while also engaging HR team members and key stakeholders. This position will have the ability to generate reports to highlight data inconsistencies, monitor and measure the HR team's workload, develop KPIs, monitor SLAs, highlight trends and organize work based on various deadlines. The HR Shared Supervisor also must have a background with timekeeping/payroll to apply this experience within the role to ensure the HR team works with a sense of urgency and accuracy while also applying their experience in interpreting pay rules and policies. As part of the larger HR Operations Team, the HR Shared Services Supervisor will work collaboratively to align with best practices, create opportunities for cross-training/teamwork and ensure the online tools for managers and employees are in a state of constant improvement, responding the ever changing needs of the organization.

The HR Shared Service Supervisor must also have strong communication skills to effectively draft written communication, present training or informative updates, deliver effective coaching, provide recognition and understand individual developmental needs to create individualized learning and skill development. In a role which supports over 16,000 employees and multiple collective bargaining agreements, the HR Shared Services Supervisor must also have the ability to think critically and strategically as the HR work aligns with the organizational size and complexity.

• Nine years of related experience, education/training, OR a Bachelor's degree in related area plus five years of related experience/training.

• Working knowledge of personnel policies and applicable laws and regulations.

• Has working knowledge of the university's HR information systems.

• Communicates effectively with a diversity of communication styles.

• Makes decisions regarding work assignments and scheduling of subordinates.

• Maintains an understanding of the unit goals and how this position supports those goals.

• Demonstrated ability to handle difficult or volatile situations / individuals effectively.

• Employment is subject to a criminal background check and pre-employment physical.