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Student Services Assistant
Rio Hondo College in Whittier, California
 
 
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Date Posted 12/23/2020
Category
Admin-Student Affairs and Services
Employment Type Fulltime
Application Deadline Open until filled
 
 
 
 
 
Job Number CLA00255P
Position Title Student Services Assistant
Position Type Classified Full Time
Percentage Employee 100%
Number of Months Assignment 12
Starting Date As soon as possible
Current Work Schedule

Monday/Wednesday 10:30 a.m. – 7:00 p.m. and Tuesday/Thursday/Friday 8:00 a.m. – 4:30 p.m. Days and hours of employment may change depending on District needs.

Salary Range Range 22
Salary

$3,483.51 – $4,463.04 monthly. Successful candidate will start at Step 1 except in cases where the District deems appropriate. This is a Grant Funded position. Continuation of this position is contingent upon continued funding.

Shift Differential
FLSA Non-Exempt
Location Main Campus
Department Counseling and Student Success (Dept)
Open Date 12/21/2020
Closing Date 01/13/2021
Open Until Filled
About Rio Hondo College

About Río Hondo College

Río Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Río Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few.

Strengths
Our caring and dedicated student-centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our College’s 900 employees, with close to 600 faculty, hold themselves accountable for the academic success of disproportionately impacted student populations. Our entire staff, with unwavering team collaboration, work hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color.

Río Hondo College is committed to the recruitment of qualified and diverse employees who are dedicated to our students’ success. We recognize that diversity in an academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are steadfast in our hiring practices and staff development processes which reinforce the goals of equal opportunity, diversity, and inclusion. Our practices and processes also support the importance of a workforce that reflects the community and primarily our Latinx student population.

Río Hondo College employs approximately 55% tenured track faculty of color; 60% part-time faculty of color; 85% classified staff of color; and 50% administrators of color.

Río Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State Universities, a bachelor’s degree in Automotive Technology, more than 60 certificates, a Pathway to Law School, dual enrollment with K-12 districts, state championship speech & debate team and excellent athletic teams, student leadership opportunities, travel abroad experiences and more.

In collaboration with the communities in Pico Rivera, Santa Fe Springs, El Monte, South El Monte, Whittier, portions of Norwalk, La Mirada, Downey, La Puente, the City of Industry, Los Nietos and Avocado Heights, Río Hondo College provides an exceptional academic curriculum to meet the unique needs of our region and strengthen our communities.

Basic Function

Under the direction of an assigned supervisor, perform specialized clerical
and technical duties in a student services area which involves assignments such as community and student services, health services, counseling and other specialized departments.

Representative Duties

Provide technical assistance and information to students, staff and the public regarding assigned area of student services in an effective and courteous manner; assist students in a variety of ways according to program functions. E
Schedule appointments for students and staff members; answer telephones and provide information and assistance; explain departmental policies, procedures and functions according to established guidelines. E
Coordinate communication and activities with other District departments and personnel, educational institutions, governmental and private agencies and the public. E
Establish and maintain a variety of files and records; maintain confidentiality of information and records. E
Compile and prepare statistical and other reports and records; prepare and type letters, requisitions, forms and correspondence. E
Respond to requests for information from District officials, faculty, students and other institutions. E
Perform a variety of clerical duties in support of assigned functions; receive, sort and route mail; order and maintain supplies and materials; research and compile information as required. E
Instruct students in correct procedures for completion of forms and applications; explain applications, requirements and restrictions; review completed forms for accuracy and completeness. E
Process applications and forms; review records for changes in status; request transcripts, records and other information as needed. E
Operate a computer terminal to register students, update student records, generate reports and verify student information. E
Train and provide work direction to student assistants as assigned. E
Perform related duties as assigned.

Knowledge and Abilities KNOWLEDGE OF:
  • Rules, regulations, procedures, policies and functions of assigned program.
  • Modern office practices, procedures and equipment.
  • Interpersonal skills using tact, patience and courtesy.
  • Record-keeping techniques.
  • Correct English usage, grammar, spelling, punctuation and vocabulary.
  • Oral and written communication skills.
  • District operations, policies and objectives.
  • Applicable sections of the State Education Code and other applicable laws.
  • Telephone techniques and etiquette.
  • Operation of a computer terminal.
  • Basic math.
  • Principles and practices of training and providing work direction.
ABILITY TO:
  • Perform specialized clerical and technical duties in a student services area which involves assignments such as community and student services, health services, financial aid, counseling, admissions and records and their specialized departments.
  • Interpret and explain laws, rules, regulations and policies regarding assigned student services area.
  • Work effectively with students with special needs.
  • Operate office equipment including computer terminal.
  • Type at an acceptable rate of speed according to the needs of the department.
  • Make simple arithmetic calculations.
  • Communicate effectively both orally and in writing.
  • Work independently with little direction.
  • Understand and follow oral and written directions.
  • Establish and maintain cooperative and effective working relationships with others.
  • Meet schedules and time lines.
  • Plan and organize work.
  • Train and provide work direction to others.
  • Maintain records and prepare reports.
Education and Experience

Any combination equivalent to: graduation from high school and two years of clerical experience involving frequent public contact.
Possession of a valid California Driver’s license and an insurable driving record is required. At times, a reliable insured vehicle may be required.

Equivalencies
Foreign Degrees

Any degree from a country other than the United States, including Canada and Great Britain, must be evaluated by an Evaluation Service prior to the closing date. Certification must be attached with copies of transcripts.

License Certificates/Credentials

Possession of a valid California Driver’s license and an insurable driving record is required. At times, a reliable insured vehicle may be required.

Desired Qualifications

- Experience working in a team environment.
- Experience facilitating one-on-one and group services to help onboard students to college.
- Experience assisting other with financial aid applications.

Distinguishable Characteristics
Working Conditions

College office environment; subject to frequent public contact.

Position Description

Applications are currently being accepted for Student Services Assistant. This is a 100%, 12 month position. The days and hours of employment are Monday/Wednesday 10:30 a.m. – 7:00 p.m. and Tuesday/Thursday/Friday 8:00 a.m. – 4:30 p.m.

Application Procedure

Applicants must submit a complete online application that includes the items listed.

  • Rio Hondo College online application (which includes supplemental questions)
  • Résumé/Curriculum Vitae
  • Complete transcripts of all college/university studies, including degree earned (copies will be accepted). NOTE: Transcripts from multiple colleges/universities may need to be scanned as one document, then uploaded.
  • Transcripts must include degree awarded and confer date (please circle conferral date on transcripts). Transcripts without this information and online applications without transcripts will be disqualified.
  • PAPER APPLICATIONS AND APPLICATION MATERIALS SENT VIA MAIL, FAX, OR EMAIL WILL NOT BE ACCEPTED.
  • NOTE THAT ALL CORRESPONDENCE, INCLUDING INTERVIEW INVITATIONS, WILL BE SENT VIA EMAIL.
Special Instructions to Applicants
Additional Information
  • The Immigration Reform and Control Act requires the District obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States.
  • Successful candidate is responsible for verifying all prior work experience and providing all academic transcripts for purposes of salary placement.
  • As a condition of employment, the selected applicant must provide a set of fingerprints (at the applicant’s expense) taken by an official LiveScan agency.
  • Provide a Certificate of Tuberculosis Exam for initial employment (The certificate must be renewed every 4 years as a condition of continuing employment).
  • For positions requiring a valid California driver’s license, proof of insurability is required.
  • Applicants who are protected under the Americans with Disabilities Act and require accommodations for completing the application process, testing (if required for position), or the interview, please notify the Human Resources Office.
  • A copy of this announcement will be provided in Braille to visually impaired applicants upon request.
Commitment to Diversity

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.

Cancel RTF Policy

WE RESERVE THE RIGHT TO RE-OPEN, RE-ADVERTISE, DELAY OR CANCEL FILLING THIS POSITION.
THIS RECRUITMENT MAY BE USED TO FILL FUTURE VACANCIES.

EEO Statement

Rio Hondo College is committed to employing qualified administrators, faculty and staff members who are dedicated to student success. The Board recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * This position requires graduation from high school and two years of clerical experience involving frequent interaction with students, staff, and the public. Do you meet the minimum qualifications?
    • No
    • Yes
  2. * Please explain how your education, training, and/or experience meets/exceeds this requirement.

    (Open Ended Question)

  3. * This position is primarily housed at the Student Success and Dream Center (SSDC) helping students apply to and enroll at Rio Hondo College. The SSDC also provides additional support services to ensure a successful transition to college. What attracts you to apply to this position?

    (Open Ended Question)

  4. * What is your experience working with first-generation, college-going students with understanding college and/or financial aid?

    (Open Ended Question)

  5. * Describe a time when you assisted and coordinated events, presentations, and activities for students.

    (Open Ended Question)

  6. * Describe your training and/or experience that demonstrates your sensitivity to, and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students.

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Resume/Curriculum Vitae
Optional Documents
  1. Other Documents
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