Job Description

Operating Title

Long Classification Title

Campus Location

Department

Summary of Position

Acceptable minimum level of education

Acceptable minimum years of experience

Posting Number

Other minimum qualifications

• Bachelor’s degree and three years of experience or Associate’s degree and five years of experience dealing with a computerized student records system in an academic environment.
• Familiarity with data processing and computer software applications for a Registrar’s office.
• Effective communication and writing skills.
• Analytical, organizational and interpersonal skills.

Additional Preferred Qualifications

• Experience in a registrar’s office involving progressive responsibility and duties requiring discretion and independent judgment.
• Experience with Banner and DegreeWorks systems, student records and report writing tools.
• Knowledge of curriculum and academic program structures in a university setting, and experience with all levels of higher education including adult learners.
• Ability to travel short-term on behalf of the University
• Exposure to education software products such as Xtender and Parchment, as well as proficiency in Microsoft Office applications with an aptitude for learning new software systems.
• Supervisory experience
• Ability to establish and maintain effective working relationships with faculty, staff, students and the general public.
• Excellent time management and strong logic skills with attention to detail.
• Capable of adhering to legal requirements and regulations and maintaining confidentiality while providing exceptional service.
• Demonstrated ability to use good judgment, interpret and communicate policy, rules and procedures.
• Experience with office duties requiring discretion, prioritization, research and time-sensitivity.
• Self-motivated and committed to continuous improvement; with the ability to work independently and as part of a team in a high-volume, fast-paced environment

Salary Information

Quicklink for Posting

Percent Time Information (FTE)

Grade

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Posting Date

Open Until Filled

Posting Open to Internal Candidates Only?

Interested Internal Candidates Exist?

Job Category

Appointment Type

Drivers License and Physical Requirements. Please check all items that apply.

Duty/Responsibility

• Provide general academic information and assistance in a professional and efficient manner, clearly explain university academic policies and procedures and point out resources for self-service
• Provide general technical support for records and registration activities in collaboration with
  Registrar teammates.
• Perform a wide variety of very detailed and time-sensitive data entry and record keeping duties relating to student record maintenance in the student information database. Understand appropriate technology and workflow to leverage as a resource for better customer service.
• Cultivate trust in the registrar’s office by offering quick and accurate answers to questions and
  reducing the need to shuffle students.
  
  

• Structures and assigns work
• Provides direction to subordinates
• Provides functional supervision and training
• Leads team in managing daily tasks, working with students, faculty, advisors, and colleagues, and in seeking and recognizing opportunities for improvement
• Conducts performance reviews and handles disciplinary actions; contributes to salary decisions
  
  

Duty/Responsibility

• All course scheduling (e.g., rolling courses from semester to semester and training AOMs). Serves as a back up to the course scheduling email account.
• The numerous processes involved in pre-scheduling incoming students (e.g., collecting lists of
  courses from program coordinators).
• The numerous processes for current student registration (e.g., setting up terms in Banner,
  assigning and removing groups/PINs, registrar-related holds, pre-requisite error checking)
• Transfer credits for current students.
• Registrar’s office participation in orientations and Panther Days
• Registrar’s office steps related to the Ascent & NOLS programs, and study abroad
• Registrar’s office steps related to students withdrawing from the university, on leave of
  absence, dropped for non-payment, and readmissions.
• The review and processing of all student requests
• The review and processing of all academic record and policy exceptions
• All end-of-term grade processing (e.g., finalizing academic records, manually checking and
  adjusting repeated courses as necessary, producing presidents/deans lists, processing and
  managing all aspects of academic standing)
• Back-up coverage for front-line employee vacations and absences

Duty/Responsibility

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