Under the supervision of the Clinical Operations Supervisor, the Front Desk Coordinator is responsible for a variety of clerical and administrative duties in support of daily patient services within all clinical areas. The scope encompasses greeting patients, check-in and check-out procedures, patient registration, insurance verification, and appointment scheduling for various Cancer Services clinics including, but not limited to, the Multi-Specialty Clinic, BMT, Breast Clinic and Hillcrest Cancer Clinic.

The Front Desk Coordinator conducts registration, insurance, and authorization verification, updating patient demographics, appointment arrival, co-pay collection, printing of appropriate check-in forms, printing of wrist bands, managing/monitoring petty cash (cash drawer), clinic and infusion workqueue review/update, managing and responding to Epic InBasket messages, contacting patients to schedule appointments, documenting via telephone encounters/staff messages via Epic, and working closely with physicians, nurses, staff and other UCSD departments and staff.

• Three (3) years of relevant experience working in a large healthcare organization.

• Prior scheduling experience.

• Proven knowledge of third-party payors, including federal, state, and private health plans.

• Experience with patient check-in/check-out and cash handling.

• Demonstrated experience with insurance and authorizations.

• Knowledge of appointment scheduling systems, preferably Epic.

• Possess strong computer skills and be able to work between multiple systems during calls.

• Must have excellent customer service skills.

• Oncology experience.
• Outpatient experience.
• Epic-Cadence experience.
• Bilingual English/Spanish

• Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
• Work locations including La Jolla, Hillcrest, and Kearny Mesa locations as needed.
• Employment is subject to a criminal background check and pre-employment physical.