Summary

The Livonia Health Center is an Ambulatory Care facility comprised of clinical services, dedicated to providing high quality health care services for adults and children.  We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Sign On Bonus!

Responsibilities*

• Provide check in, checkout and general clerical support for the Livonia Health Center. 
• Provide exceptional customer service to patient and families by facilitating business processes that result in the management of efficient patient flow in a fast-paced environment. 
• Provide a range of guest services, including way finding and information within the facility. 
• Additional responsibilities include appointment scheduling. 
• Process all patient payments (co-pays and outstanding balances) including confirmation of patient charges, collection of payments, balancing of receipts and the reconciliation of cash collections. 
• Navigate electronic medical record, maintain business work queues, and inbasket management. 
• Verify and update patient information, obtain referrals and/or authorizations. 
• Must be able to multi-task, adapt to change, protect patient's privacy, contribute towards a safe and inclusive environment for both patients and employees.

Required Qualifications*

• High School diploma or an equivalent combination of education is necessary.
• Some clerical experience, preferably in a medical setting is necessary.
• General office practices, ability to understand medical documentation, coding and diagnosis.
• Excellent verbal and written skills.
• Candidate must be an active team player and be able to work independently.
• Strong organization and prioritization skills are required along with excellent customer service skills.
• Demonstrated record of excellent attendance.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Able to handle multiple responsibilities in a fast-paced environment.
• Demonstrates strong problem-solving skills.
• Exceptional Interpersonal skills and the ability to work well within a team.
• Ability to communicate effectively.
• Demonstrated active listening, written, verbal and information technology skills.

Assistant Level:  0-2 years of related experience

Associate Level:  2-3 years of related experience

Desired Qualifications*

• Experience in Family Medicine / Multispecialty Care
• Knowledge of medical terminology. 
• Clerical experience in medical hospital/office setting. 
• Experience with Michigan Medicine's EMR (electronic medical record) system
• Bilingual in Japanese/English (includes written and verbal communication)
• Knowledge of University policies and procedures
• Previous experience with automated scheduling system.
• Familiarity with Michigan Medicine electronic medical records systems.
• Experience working with a large, complex healthcare setting 

Work Schedule

This position is located at the Livonia Health Center, 20321 Farmington Road Livonia, MI 48152. Hours of operation currently at the clinic are:

• Monday & Friday: 7:30am - 5:00pm
• Wednesday & Thursday: 7:30 am - 7:00 pm
• Saturday 7:30 am - 12:00 pm

Schedule will be based on clinic needs and include an evening and Saturday rotation. 

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.