Manager, Network Services
Job Description
Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: .
Sony's Global Information Systems & Communications (GISC) team is responsible for the design, installation, and day-to-day operational support of Sony's regional enterprise network environment and is looking to hire a Manager, Network Services. The Manager, Network Services will be responsible for designing, diagnosing, supporting and managing the advanced infrastructure of the network services to ensure the stable operation of the organization's IT assets, related services, and to introduce new technology that enables our group companies to deliver on their vision. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network service hardware, software, and communication links. This role is also responsible for monitoring tools, data center connectivity, firewalls and security related integration and management.
This position requires an individual who knows their way around an active and rapidly evolving environment and is proficient in all aspects of network installations, integrations, migrations, turn-up and troubleshooting. This role has a part of creating advanced networking solutions to support business requirements that align to strategy and achieve the goals and vision of IC. The role must facilitate the effective application and operation of those network solutions.
Our team are troubleshooters and are passionate network problem-solvers, we seek enthusiastic, tech-savvy individuals to continue and build our close-knit networking team. For the right individual this is a fun, challenging, and very fast-paced environment, every day is a learning day. We're looking for people who take pride in doing excellent work and can both teach and learn from those around them.
Characteristics of success in this role include previous experience in supporting and transforming WAN, LAN and DC. Experience migrating and troubleshooting complex networks and having the ability to multi-task and work under pressure.
This is a hybrid role requiring 2-3 days per week onsite in our San Diego office.
Responsibilities:
Collaboratively design and implement short- and long-term plans to meet and exceed network capacity and future technology requirements.
Develop, implement, maintain standards documents, policies and runbooks for network resource administration and appropriate use.
Practice network asset monitoring and management, including maintenance of network component inventory, life cycle management and related documentation.
Provide "ownership" of problem thru final resolution.
Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization's network.
Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, firewalls, wireless access points, etc.
Manage and ensure the effectiveness of security solutions, such as next-generation firewalls, IDS, IPS, SSL Decrypt.
Test network performance and provide network performance statistics and reports; develop strategies for maintaining the network infrastructure.
Establish and maintain regular written and in-person communications with the organization's department heads and end users regarding pertinent network activities.
Collaboratively work and exchange knowledge with other members of the team.
Manage the day-to-day operations of business as usual, including tickets and SLA.
Perform other duties as assigned.
Qualifications:
Bachelor's degree is preferred in the field of computer science or other related academic fields, or equivalent certifications or demonstrated experience.
Requires a minimum of 5 years of related work experience in all major networking and related technology concepts; this includes managing and configuring enterprise-wide LANs, WANs, WLANs, VoIP, Firewalls, etc.
Demonstrated experience with designing, deploying, managing, and monitoring Intent Based networks with demonstrated experience with NAC deployment
Demonstrated experience with Cisco ACI and/or SD-Access or SD-WAN including tools like DNAC, ISE, vManage.
Demonstrated experience with Palo Alto Networks SASE, Prisma Access, Zero Trust Network Architecture
Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
Up-to-date knowledge of current protocols and standards, including Core Switching/Routing, SSL/IPSec, Virtualization, Business Continuity, Disaster Recovery, and Voice.
Hands-on experience troubleshooting all network services hardware from physical layer up the stack.
Knowledge and understanding of data flow charts, advanced networking concepts, and telecommunications principles.
Experience installing and managing network infrastructure and telephony systems in customer environments.
Wireless expertise with Cisco wireless controllers and DNAC a plus
Demonstrated leadership and self-management skills.
Strong interpersonal, written, and oral communication skills.
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Willingness to participate in on-call rotation.
Ability to present ideas in a user-friendly language.
Highly self-motivated and directed.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Benefits:
SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family's physical, emotional, and financial well-being.
What we offer you:
Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee assistance plan and comprehensive behavioral health benefits
Fertility benefits, including surrogacy, and adoption assistance programs
Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children
Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance
Short-term & long-term disability plans
Paid parental and caregiver leave
401(k) Plan with pre-tax, Roth, and after-tax options and company match which vests immediately
Education assistance and student loan programs
Other Programs:
Flexible Work Arrangements, including remote and hybrid work schedules]
Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year's Day (based on business needs)
Referral bonuses (subject to eligibility)
Matching gift program
A wide variety of employee business resource groups (EBRGs)
Special discounts on Sony products, offered exclusively to Sony employees
Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)
Annual incentive bonus
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Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Disability Accommodation for Applicants to Sony Corporation of America
Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.
While SCA does not require employees to be vaccinated against COVID-19, there are certain Sony offices that require employees to be vaccinated in order to enter. If you will be located at or travel to those offices, you will be required to be fully vaccinated to enter. The Company will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law. Please do not include proof of vaccination status or any indication of a possible request for a vaccination accommodation when submitting your application materials. If applicable, the Company will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.
Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or membership in any other legally protected category.
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