Job Locations US-CA-SAN DIEGO

Provides customer support for digital data requests, validating and executing customer orders. Work with staff and customer to research and remediate issues as needed.

* Communicate with customers and peers to resolve complaints, research problems, and answer questions

* Assist the customer in the determination of reproduction requirements

* Support customer committed delivery dates

* Request and distribute plots of digital data to suppliers, subsidiaries and shop customers

* Validate drawing configuration in various systems

* Maintain drawing accountability and distribution in various systems

* Verify quality of products and accuracy of data

* Support the accurate collection of metrics and billing data

* Follow safety rules and procedures

* Perform other duties as requested by Manager, Assistant Manager, Supervisor, and Lead

High School Diploma or Equivalent Preferred
• 3-5 years previous experience preferred
• Basic PC operation skills, window and web navigation
• Knowledge of basic software applications-MS Word, Excel, E-Mail
• Excellent customer service skills
• Professional attitude and appearance a must
• Ability to ensure that quality and production standards are met
• Ability to meet deadlines and understand time issues
• Ability to prioritize workload
• Ability to resolve customer issues and take responsibility for work performed
• Ability to work overtime as required
• Clear status on criminal and drug test (if required by client for that site)
• Good communication skills
• Must be a team player

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

• May involve intermittent physical activity including bending, reaching, lifting and prolonged periods of sitting or standing
• May occasionally lift and/or move up to 40 lbs

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

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