(Student Position) Information Technology (IT) Night Helpdesk

Northern Wyoming Community College District

Job Description

Job Title (Student Position) Information Technology (IT) Night Helpdesk
Department Information Technology Services
Location Sheridan
Posting Category Student - Sheridan
Desired Start Date 02/01/2024
Hourly Rate (if applicable)  
Hiring Range $10.00/hr
Full Salary Range  
Benefits Summary  
Months Worked Annually  
Typical Work Schedule
    • Tentatively 2 positions available; Based on Class Schedule
    • Working hours, Monday-Friday, 8 am to 5 pm
    • Evening events from 5 pm to 9 pm. Possibility of working weekends if events are scheduled

 

 
Position Information

 

Posting Number 20150721P
Job Posting Date 01/23/2024
Initial Review Date  
Open Until Filled Yes
Job Summary
Support end-users of NWCCD and assist IT Staff. Tier 1 support. Facilitate internal and external entities with campus events.
Reports To Mark Naus, IT Technical Director
Education/Qualifications
  • Good Conduct and Academic Standing with the college
  • Sheridan College Student currently enrolled
  • Cumulative GPA of 2.0 or greater
Knowledge, Skills & Abilities
    • Customer service experience
    • Basic computer skills
    • Familiarity with Microsoft Windows operating systems and Office Products
    • Familiarity with college student portal, student account activation and setup

 

 
Working Conditions/Physical Requirements
  • Ability to lift 30 lbs
  • Working hours, Monday-Friday, 8 am to 5 pm
  • Evening events from 5 pm to 9 pm. Possibility of working weekends if events are scheduled
About Northern Wyoming Community College District
Sheridan College is located in historic Sheridan, WY at the foot of the beautiful Big Horn Mountains, minutes away from a variety of outdoor recreational activities. Sheridan is ranked “America’s Top Western Town” by True West magazine and is a vibrant community. Sheridan College is a vital component in the community.

Gillette College is located in Gillette, WY, the county seat of Campbell County. Located midway between the Big Horn Mountains to the West and the Black Hills of South Dakota to the east. Gillette is a growing, family-friendly community and enjoys a very strong economy due to energy-related industries located there.

NWCCD also includes a small campus site in Buffalo, WY.
Experience
  • Customer service experience
Special Instructions to Applicants
Transcripts will be required and may be attached to your online application documents under “Transcripts” and for additional space, under “Other Documents” or emailed to: HR@sheridan.edu. Letters of recommendation are highly recommended and can be attached to your online application documents (up to three letters), or may be sent to Human Resources at HR@sheridan.edu.
Job Duties

These are the job duties for required of the position.

Percentage of time 100%
Responsibility/Duty
  • Answer all support helpdesk calls, 30%
  • Troubleshoot end-user issues, 10%
  • Support video conference courses and classrooms, 10%
  • Support on campus events, 20%
  • Assist IT staff with classroom/staff/faculty upgrades and updates,30%

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