Student Services Coach
Job Description
Position Information
Classification Title
MnSCU Academic Professional 2
Working Title
Student Services Coach
Hire Types
Staff
Division
Student Affairs
Department
Student Services
Unit
Student Services
Location
Bloomington
FLSA
Non-Exempt
Full/Part Time
Full Time
FTE
1.0
Employment Condition
Unlimited
Work Shift
Day Shift
Work Schedule/Hours/Days
8:00am-4:30pm 3 days per week, 8:30am-5:00pm 2 days per week.
A flexible work schedule may be approved with up to two days remote work per week.
Posting Details
Salary Minimum
$24.20
Salary Maximum
$35.13
Salary Type
Hourly
Bargaining Unit/Plan
214, MAPE
Job Description
We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.
ABOUT THE POSITION
This position delivers high quality, cross-functional services in the Normandale Community College Integrated Student Services office related to course enrollment information, academic records, financial aid, payments and billing with a continuous focus on academic progress and success, financial wellness, student retention, and degree completion. This role requires a high level of customer service, professional knowledge and ongoing training in order to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This position directly supports student retention and completion efforts by proactively engaging students to remove barriers to success and providing personalized outreach for students identified as being at-risk regarding issues related to enrollment status.
This position will actively advance the college’s strategic goals, by supporting efforts to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.
Required Qualifications
MINIMUM QUALIFICATIONS
- These qualifications are required to move forward; as such, ensure your application contains descriptions of your education and work experience sufficient to demonstrate competency in each of the following):
- Bachelor’s degree
- One year of full-time experience working in higher education, OR an associate’s degree and three years of full-time experience working in higher education
Other KSAs we will be interviewing for:
- Demonstrated intercultural competency sufficient to successfully interact and communicate with students and family, or other support relations, from diverse and traditionally underserved backgrounds
- Ability to effectively communicate complex ideas, procedures/policies, and technical information both verbally and in writing to students and other stakeholders
- Knowledge of federal regulations related to maintaining the confidentiality of private information (FERPA, Data Privacy Act, Minnesota State System and college policies and procedures) and ability to adhere to these regulations
- Customer service skills sufficient to elicit and provide information with tact and diplomacy and to build strong working relationships with diverse internal and external stakeholders
- Ability to set job priorities, use analytical reasoning, and determine alternatives to problems facing students
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Master’s Degree in Student Affairs Administration or related field;
- Three or more years of professional experience in a student services department in higher education (such as financial aid, student services, admissions, or related)
- Ability to write and speak in multiple languages such as Spanish, Somali, Hmong, or Arabic
- Experience assessing student needs and coordinating services in an effort to retain students;
- Knowledge of the Minnesota State System and college policies, as well as state and federal laws and regulations;
- Working knowledge of current student information system (Integrated Student Records System), ImageNow, Minnesota State System related Web Communications and degree audit systems (DARS)
- Advanced knowledge of computer applications, i.e., ISRS, MS Office 7 Outlook, Perceptive Content, Oracle Service Cloud and CRM software.
Other Requirements
The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be available to accept work in the U.S. by the day employment begins.
An offer for this position may be contingent upon the completion of a background check.
About
WHY NORMANDALE COMMUNITY COLLEGE
Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural responsiveness in the classroom and services provided.
Benefits Info
GREAT BENEFITS PACKAGE
As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low-cost medical, dental, vision insurance, income protection plans, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.
For information on benefits, visit SEGIP’s website SEGIP. For more information on retirement benefits, please view the retirement brochure through MMB.
This position is also part of the Minnesota Association of Professional Employees (MAPE). The collective bargaining agreement outlines many additional benefits provided https://mape.org/mape-contract-2023-2025
Posting Detail Information
Posting Number
F175P
Number of Vacancies
1
Re-posting
Desired Start Date
Position End Date (if temporary)
Open Date
12/18/2023
Close Date
01/08/2024
Open Until Filled
Accept Applications
Special Instructions Summary
HOW TO APPLY
Interested applicants should submit their resume and cover letter to this specific job posting. You can also search for this job and more on the State of Minnesota careers website at http://www.mn.gov/careers. Refer to Job Code 72236. If you are unable to apply online, please contact the job information line at 651.259.3637.
Posting Contact
Equal Employment Opportunity Statement
Equal Employment Opportunity
Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, or gender expression. In addition, discrimination in employment based on familial status or membership or activity in a local commission as defined by law is prohibited.
Reasonable accommodations will be made for applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at (952) 358-8269 or jobs@normandale.edu. Please indicate what assistance is needed.
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