Job Description

The Enrollment Services Specialist in Enrollment Services will participate in an integrated, cross-trained team approach in providing strategies to promote student success with an emphasis on student experience and perspective. This position will serve students by meeting individual needs toward educational attainment and act as a guide for in-depth navigation of the enrollment process. This includes but is not limited to Admissions, Student Records, and other college processes and procedures. This position promotes outstanding customer service for students to successfully complete every facet of the admissions and onboarding process. Position will serve in a rotational model with other specialists, providing front desk coverage and phone coverage. This position is governed by state and federal laws and agency/institutional policy. The Enrollment Services Specialist reports to the Assistant Director of Enrollment Services.

• Provides superior customer service to students via phone and front desk operations
• Understands and maintains extensive knowledge of enrollment process in order to assist students with the following: admissions, records, and other general questions.
• Maintains Enrollment Support email box and text-us inbox and corresponds with students as needed.
• Aid in the planning and implementation of student events including support for recruitment and retention efforts through campus extents, outreach and community involvement including FASFA nights and college fairs etc.
• Processes student records as applicable to the student enrollment process
• Makes appropriate service and resource referrals including Disability Resource Center, Career Pathways, Veterans Resources, Student Success Center, Counseling and Wellness Center etc.
• Maintains a working knowledge of student service resources, including software, equipment, websites, career assessments, transfer information, placement testing, and class schedules and academic calendar information.
• Adheres to policies and procedures for Student Services and the department. Maintains policy and procedure manuals and communicates applicable information to other staff members and campus partners.
• Participates in educational/professional opportunities provided for staff to facilitate continued learning of best practices
• Collects weekly statistics and data related student services
• Performs other duties related to the position as required or directed

• Knowledge of the organization and administration of various higher education academic and social programs.
• Knowledge of campus and community resources.
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs.
• Ability to coordinate the activities of campus academic and/or social programs.
• Ability to evaluate collected information and formulate into recommendations.
• Ability to compile information into report form.

• Bachelor’s Degree required or equivalent experience
• Outstanding customer service and attention to detail

• Preferred experience working in higher education

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