Job Description

 

Montana State University Billings is a preferred employer in the region, and WE WANT YOU! The following are reasons why you should join our team:

• Work-life balance
• Holidays-10 paid holidays per year and General Election Day
• Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)
• Sick Leave – Earned at an accrual rate of .0416125 for each hour in pay status. •
• Employee and Dependent Tuition Waiver
• Opportunities to engage in professional development opportunities
• Committed to employee wellness and access to a robust Employee Assistance Program
• Medical Benefits that are robust and affordable
• Visit MUS Benefits to learn more about our benefit package including Medical, Vision, and Dental
• Life Insurance and Long-Term Disability incorporated into benefits
• Learn more about our retirement benefits at MUS Retirement.
• Opportunities for career growth and a variety of career paths
• Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.

The New Student Services department is a dynamic team working together to recruit new students to MSU Billings (MSUB). This position performs a variety of support tasks for all prospective, transfer and readmit students, as well as faculty and staff at MSUB. This position serves as part of a team to facilitate better prospect recruiting technology strategies that provides campus wide solutions. This includes supporting all five colleges across MSUB by providing outstanding customer service and guidance to matriculate prospective students and their families from their first inquiry to enrollment.

The Enrollment Technology Support Specialist (ETSS) is part of a team that provides support for the implementation and maintenance of the Customer Relationship Management System (CRM) database and other enrollment related software at MSUB. The Specialist uses, tests, and trains other users on the components of these solutions. The ETSS is responsible for building and maintaining admission applications, events and inquiries in the CRM that are fluid and flexible to meet the needs of the campus. The ETSS must have good communication and negotiation skills. Must be systems thinker with the ability to describe complex concepts in layman’s terms and to seek out efficiencies to simplify procedures, partnering as necessary with technical units to deliver successful solutions.

Under supervision from the Executive Director of Undergraduate New Student Services, this individual:

• Works collaboratively with the Director of Admissions, and the Admissions team to support the applications for enrollment; import/export student data, support the department with applicant data requests, and other data driven requests
• Works with the New Student Services Team to set recruitment goals and outcomes; utilizing the data and building of forms that meets the needs of the division with little direction while helping to facilitate process improvement and support a students journey to matriculation
• Manages assigned recruitment territories and assist in providing training as needed to NSS and Admissions teams to maximize the ability of the CRM and related enrollment software through constant training and the rolling out of new functionality
• Coordinates the admissions application load between the SIS, and other third-party applications, and the CRM on a daily basis. Identify any issues related to loading admissions applications including integration issues and data discrepancies. Works with the CRM System Administrator and the Enterprise Services Team members to resolve issues in a timely manner.
• Coordinate the duplicate ID process for campus CRM under the direction of the NSS Executive Director and the Director of Admissions. This requires careful consideration, review and coordination between many offices across campus
• Analysis of CRM and related software effectiveness across multiple platforms including Argos, google analytics, and others to augment data driven decisions about enrollment and prospective student trends. Stay ahead of technology advances and trends, best-practices, and 3rd-party solutions and offers solutions that will help reach enrollment goals.
• Refers students to campus and community resources as needed to address barriers
• Collaborates with CRM system administrator, MSU and MSUB IT, academic departments, professional and faculty advisors, the advising center, admissions, financial aid, and all MSUB student support services and campus programs for all five colleges.

Education Required:

• Bachelor’s degree (preferably in the areas of education administration, business administration, computer science or close equivalent)

Experience Required:

• At least two years of related experience in providing some combination of website development, application support, data management, report development, Java/HTML, and functional student services. Required web development experience.

Education Preferred:

• Master’s degree

Experience Preferred:

• Some experience working with Microsoft, Dynamics, Power BI.
• Experience with front end technologies and programming
• Experience working with website design or communications management
• Experience with operations in Higher Education Enrollment Management areas
• Experience using a student information system or client relationship management system
• Proficiency in SQL and Access
• Proficiency in HTML/CSS/Java
• Experience working with student enrollment divisions and recruitment teams

QUALITIES:

• Team player
• Collaborative
• Systems thinker
• Analytical
• Detail Oriented
• Excellent data accuracy especially working with many data sources
• Ability to support and troubleshoot relational database
• Ability to gather and analyze statistical data and generate reports for various internal departments
• Excellent written communication skill
• High degree of proficiency with the Microsoft Suite of products; Excel, Word, Dynamics, Power BI, etc.
• Ability to handle the responsibility of large volumes of data in a secure fashion in accordance with laws, rules and regulations as applicable

Physical Demands

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability required
• Must be able to transport, move, or position items weighing up to 50 lbs.
• Willingness to work occasionally on weekends, evenings, and overnight travel

REASONABLE ACCOMODATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University Billings makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu.

MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm

To apply: https://employment.msubillings.edu/postings/6806

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

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