Job Description

 

Requisition ID: req46929

Job Title: Employment Program Coordinator

Sector: Employment

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 71,198.00 - 73,400.00 Annually

Location: San Jose, CA USA

Work Arrangement: In-person

Job Description

Job Overview/Summary: Under the supervision of the Employment Program Manager, the Employment Program Coordinator will be responsible for supervising the Santa Clara County RSS-employment and HALA employment programs. This position will be responsible for ensuring that these programs meet all performance goals per funder and contract requirements, are responsive to client needs, and operate within budget and compliance parameters. They will also be responsible for ensuring sustainability of this program area through program development and grant writing and will directly supervise direct service staff in this program area. The Employment Program Coordinator must be committed to working in a dynamic, fast-paced environment with a team committed to offering high-quality, community-based programs. They must have sound judgment and be comfortable making decisions in a fluid environment.

Major Responsibilities:

• Oversee and manage Santa Clara County RSS-employment and HALA employment programs which serve newly-arrived refugees and other qualified populations
• Ensure that the programs consistently meets all established grant outcomes as well as internal benchmarks established by IRC.
• Provide leadership and supervision to direct service staff who work in the Santa Clara County RSS-employment and HALA employment programs including leading team meetings, providing individual supervision, coaching and goal-setting and performance feedback as well as managing staff workload, and helping staff troubleshoot challenges
• Ensure that the program is compliant with funder and agency requirements in terms of documentation, case files, data tracking, and other areas of administrative compliance; produce high-quality program reports in a timely manner
• Support program sustainability through program development and grant writing
• Work collaboratively with other agency staff to ensure that Matching Grant and County Employment programming is integrated into the continuum of IRC services
• Conduct regular outreach to community organizations to advocate for the program, and recruit new volunteers and interns
• Develop and implement intensive job-readiness classes that prepare students for the workplace and working culture of the United States, enhancing their employability
• Provide/oversee intake, assessment, and pre-employment/job readiness orientation to clients eligible for employment services as needed
• Monitor client performance, and progress in their job readiness plan at frequent intervals, ensuring that they are complying with program policy and participating to the best of their ability.
• Provide ongoing coaching and counseling to program staff to support their clients with facilitating access to specialized local resources, helping them to overcome the barriers they face to achieve their goals for economic and social self-sufficiency.
• Organize and expand community partnerships to supplement Employment Program Curriculum with workshops focusing on crucial life-skills and development of employable skills, included but not limited to, health, financial literacy, networking, legal rights, and technology.
• Maintain a monthly employment program schedule, organizing appropriate class scheduling, community workshops, student level assignment, and instructors, updating frequently as client arrivals change
• Coordinate scheduling with VESL, Digital Inclusion and Employment volunteers, taking into account their strengths and placing them into the program in a position that will maximize client benefits and volunteer experience
• In coordination with Employment Specialists build employer partnerships and maintain good relations with employers, assisting in hiring process as needed, ensuring their satisfaction with client performance in job.
• Organize and update employment intern task database and weekly schedule, assigning tasks to each individual, maximizing benefits of interns to the Employment program and creating an educational experience for interns.
• Communicate with Social Services or other local agencies to report any errors or changes with client information.
• Encourage employment as the pathway to self-sufficiency for newly arrived refugees.
• Assist clients with necessary referrals through social services, medical clinics, or other community organizations as needed.
• Other related duties as assigned.

General Administration

• Work with San Jose office management and Development team to identify and apply for new funding opportunities.
• Provide narrative and outcome statistics for reports to IRC and funders.
• Oversee program expenses compared with grant budgets; collaborate with Finance Coordinator for utilizing funding appropriately.
• Participate in all program meetings, staff development activities, and fully engage as a member of the team.
• Comply with all policies, procedures and protocols of the agency.
• Other related duties as assigned.

Key Working Relationships:

Position Reports to: Employment Program Manager

Position directly supervises: Employment Specialists & Caseworkers, Digital Inclusion Specialist, Interns, and volunteers
Internal and/or external contacts: Coordinates regularly with all IRC in San Jose departments.

Job Requirements:

• An undergraduate degree or 4+ years of relevant experience required.
• 3 years of experience working in employment and workforce programs required.
• 1 - 3 years of experience with client counseling, case management, or coaching strongly preferred.
• Previous supervisory experience required.
• Multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required.
• Excellent written and verbal communication skills, including public speaking and presentation creation
• Proven ability to take initiative, creatively problem solve and lead with versatility in a fast-paced work environment
• Proficiency in Microsoft Office Suite required
• Experience using data and fiscal tracking systems preferred
• Understanding of the job market in professional sectors in San Jose
• Flexible availability necessary
• Proficiency in Dari, Farsi, Pashto, Arabic, Spanish, Ukrainian or other client languages preferred, but not required.

Working Environment:

Standard office work environment

 

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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