Job Description

Office Support, Dental Clinic

Job ID 1583

October 27, 2023

Department: Dental Auxiliary

Employee Group: APSS Bargaining Agreement

Schedule: Part Time, 15 hours per week, 38 weeks per year, nonexempt

Monday, Wednesday, 4:00 PM – 9:00 PM; some Friday hours preferred; other hours to be determined with  supervisor. Must be able to work flexible hours as needed.

Compensation: $17.20 / hour

Benefits: Part-time

Reports to: Program Director, Dental Auxiliary Programs

Posting Closes: November 10, 2023

 

SUMMARY
This position serves as the receptionist for GRCC’s busy dental hygiene clinic, requiring a high degree of professionalism and ability to work effectively with the general public, students, faculty and staff.

ESSENTIAL FUNCTIONS
● Greeting and checking patients in as they arrive for their appointments.
● Answering telephone calls from the public and editing or creating appointments as requested
● Scheduling and confirming clinic patients for upcoming appointments
● Collecting fees, and preparing accurate deposits to ensure successful operation of the clinic
● Working with dental hygiene students as they assist in the dental office
● Maintaining the office, supply room, and reception area, and securing all locked areas at the end of the shift
● Contribute to a positive and professional work environment, by presenting a positive and professional image
● Project a professional image including punctuality, dependability and maintain a good attendance record.
● Primary responsible for smooth flow of office operations from start to finish
● Excellent organizational skills, ability to remain focused on tasks in a busy office environment
● Willingness and ability to learn college-wide systems such as; Gmail, Google docs, and timesheets, and dental office software programs
● Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
● Performs other related duties as assigned.

JOB SPECIFICATIONS

Education Credentials
● Associate’s degree or comparable combination of relevant education and experience

Work Experience
● A minimum of one year of office experience
● Experience communicating and working effectively with a diverse population
● Dental office/dental software experience preferred
● Demonstrated computer skills and experience with Microsoft Office required
● Finalists must possess excellent proofreading skills and have aptitude for detailed work.

Skills
● Must be able to maintain confidentiality (develop an understanding of FERPA and HIPAA laws and requirements)
● Ability to communicate with the general public by phone, in person, electronically and through written correspondence
● Ability to communicate and work harmoniously with all members of the department and campus
● Ability to perform responsibilities with minimum supervision
● Must have good verbal, written and customer service skills
● Bilingual skills preferred

Physical Demands
● Ability to lift and move up to 25 pounds
● Ability to sit/rise repeatedly

Mental Demands
● Ability to handle pressure situations in a professional manner
● Possess mature judgment

Working Conditions
● Ability to work in a high traffic, indoor environment
● Ability to work in a busy office with frequent interruptions
● GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.

METHOD OF APPLICATION
GRCC is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date
referenced at the top of this job posting. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

HIRING PROCESS
GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive
and behavioral), reference checks and interviews.

NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and
employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation,
familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and
federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further
information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295

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