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Student Success Coach
Job Description
Department: College Success Center
Employee Group: Meet and Confer Handbook
Schedule: Full Time, Non-Exempt
Compensation: $21.50
Benefits: Full Time
Reports to: Associate Director, College Success Center
Posting Closes: November 9, 2023
Schedule: Full Time, Non-Exempt
Compensation: $21.50
Benefits: Full Time
Reports to: Associate Director, College Success Center
Posting Closes: November 9, 2023
SUMMARY
The Success Coach is an integral position in realization of GRCC’s strategic enrollment and retention plans. Success Coaches provide both direct and indirect services and resources to all GRCC students to increase student persistence, retention, certificate/degree completion, and successful transfer. This position operates within a student services case management model focused on proactive outreach, interventions, and relationship development to improve student success outcomes.
ESSENTIAL FUNCTIONS
Student Success Case Management
● Provide holistic case management services to assigned caseload of new students.
○ Use data, analytics, and reporting tools to proactively target student needs and mitigate potential success barriers
○ Use data and professional judgment to identify and refer assigned students to receive individualized success coaching and other targeted interventions
○ Develop and implement retention and success strategies, and evaluate effectiveness ○ Monitor student progress along their educational goals and pathway toward completion and provide support when students are at risk of early departure
○ Identify and refer students to service areas/departments within the college, as well as community-based services and resources when appropriate. These referrals include interventions to address academic and career advising, mental health issues, disability support services, food or housing insecurities, financial aid assistance, and more. Assist in scheduling appointments with these resources when necessary.
● Maintain clear and concise notes to document supports, services, referrals, resources, and interventions provided to individual students. In addition, proactively share notes and observations with other campus service providers where this information can inform additional outreach and support
○ Monitor and respond to early alerts raised for students within assigned caseload and as a part of the college CARE network.
○ Engage in regular communication and coordination with faculty and other staff on support strategies for students Success Coaching
● Provide ongoing and individualized academic success coaching to students within assigned caseload
○ Assist students in developing an individualized success plan and monitor their progress toward their set goals
○ Provide personalized communication, facilitate one-on-one meetings, identify potential barriers to academic and career success, and develop success initiatives to overcome these barriers and reach established goals.
○ Assist students in developing an individualized success plan and monitor their progress toward their set goals
○ Provide personalized communication, facilitate one-on-one meetings, identify potential barriers to academic and career success, and develop success initiatives to overcome these barriers and reach established goals.
○ Administer holistic intake assessments to measure and characterize individual student skills, characteristics, needs, and barriers. These assessments include, but are not limited to intake forms, and Clifton Strengths
● Coordinate coaching services, based on individual student needs, to cultivate relationships and deliver support that develop skills, behaviors, and habits that contribute to their success in college
● Prepare and coach students to effectively navigate college policies and procedures to support their continued enrollment and progress
● Educate students on the following topics and skill development areas: goal-setting, time-management and organization, academic skills, study strategies, overcoming academic challenges, self-regulation, and self-efficacy
● Implement a proactive and appreciative coaching approach when assisting students New Student Onboarding
● Working primarily with assigned caseload, support student participation in new student orientation and other onboarding activities that increase student participation, engagement, and enrollment yield
● Collaborate with new student academic advisors, enrollment, and orientation team members to monitor and streamline the onboarding experience for all new students
● Provide direct support for orientation programming, new student events, and communications and resource development that increases student access and successful entry to the college Data informed student success monitoring, outreach, and strategy development
● Proactively utilize technology, data, predictive analytics, and reporting tools to identify and target student services in order to provide services, resources, and coaching that improves student retention, persistence, and completion.
● Develop, coordinate, and manage targeted and proactive communication plans using various software solutions, such as EAB Navigate, to actively communicate with all assigned students
● Success Coaches may be assigned to an area of specialty in order to directly target equity gaps. These include, but are not limited to, academically vulnerable populations, historically underrepresented higher education populations, and students pursuing specific programs or courses.
● Use analytics and evaluation tools to measure outcomes and need to recommend the scale up and institutionalization of best practices
● Contribute to assessment of departmental effectiveness
● Establish and monitor new student enrollment and retention goals for caseload within institutional priorities and strategic efforts. Develop and implement corresponding programs, communication efforts, and interventions to reach these goals.
● Establish and monitor equity goals for new student access, engagement, and first year success. Develop and implement corresponding programs, communication efforts, and interventions to reach these goals.
Student success resources, content, events, workshops, communication plans, and social media development
● Working with other institutional stakeholders (e.g., academic departments, other departments, college teams) to support the development and delivery of workshops on topics related to student success that promote academic goal achievement.
● Develop comprehensive academic resources, tools, and interventions grounded in best practices and academic coaching to respond to the unique needs of students of all backgrounds and populations
● Manage and develop content and resources for the department’s social media accounts
● Manage, develop, and curate the Student Success App (mobile and desktop) content tools. These include a campus student success resource library, hold resolution, to do’s, and, intake surveys and quick polls.
● Develop, coordinate, and implement department events and programming for assigned students
Summer Bridge Program Support
● Support the implementation of college readiness and bridge programs
● Actively recruit and register students who meet requirements to participate in programs.
● Support the College’s admissions and enrollment efforts by assisting with off-site placement testing, bridge program promotion, recruitment at local high schools, and other activities and events. This includes, but is not limited to, assisting students with admissions and enrollment processes, course
registration, and financial aid and payment processes.
registration, and financial aid and payment processes.
General Work Functions
● Monitor email, voicemail, and text daily in order to take appropriate action on student, staff, and faculty requests.
● Represent the department at college-wide events such as Raider Rally, open houses, etc.
● Input and report student data as needed.
● Persons in this role are identified as a Campus Security Authority (CSA). CSA's will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act
● Contribute to the growth and development of the Student Success division and the college, by participating in team-based committee work, departmental/program planning, and other discipline and college related activities as requested
● Attend regular department meetings.
● Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
● Perform other duties as assigned.
JOB SPECIFICATIONS
Education Credentials
Education Credentials
● Bachelor’s degree required.
● Master’s degree in Higher Education, Student Affairs, Social Work, or closely related field strongly preferred or comparable combination of education and work experience.
● Bilingual English-Spanish preferred.
Work Experience
● Minimum of 2 years of full-time work experience or at least two years combined of professional experience providing direct support to students in a higher educational setting, preferably in academic coaching, student support services, or comparable relevant experience required
● Minimum of 2 years of full-time work experience or at least two years combined of professional experience providing direct support to students in a higher educational setting, preferably in academic coaching, student support services, or comparable relevant experience required
● Work experience with diverse populations of students required
● Experience in a community college that serves a diverse student body preferred
Skills
● Establishing and Maintaining Interpersonal Relationships
● Interpersonal/Relationship building
● Data
● Collaboration/Teamwork
● Adaptability/Flexibility
● Holistic Student support
● Establishing and Maintaining Interpersonal Relationships
● Interpersonal/Relationship building
● Data
● Collaboration/Teamwork
● Adaptability/Flexibility
● Holistic Student support
Physical Demands
● Add physical demands here (must be demonstrated in an essential function)
● Add physical demands here (must be demonstrated in an essential function)
Mental Demands
● Demonstrated ability to work effectively with and respect diverse populations.
● Demonstrated ability to work effectively with and respect diverse populations.
● Ability to relate to diverse community college student populations.
● High level of energy, enthusiasm, creativity, and motivation
● Ability to organize work, handle multiple tasks, and meet timelines in a multi-project environment.
● Ability to utilize the various technology resources required for the job, including but not limited to G- Suite, PeopleSoft, EAB Navigate, Mongoose, Radius, and all Microsoft Office
● Self-motivated with the ability to work independently with minimal supervision.
● Knowledge of data reporting systems; experience with data tracking and preparing reports preferred.
● Ability to maintain a positive customer and student-oriented approach in a demanding work environment.
● Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.
● Knowledge and experience with holistic student assessments.
● Understanding of confidentiality as related to FERPA guidelines.
● Understanding of the mission of community colleges.
● Demonstrated commitment to innovation and continuous quality improvement
● Understanding of student assessment tools, data collection, as well as procedures for tracking student and service satisfaction
● Must be able to communicate effectively and efficiently both verbally and in writing.
● Must be able to effectively manage high stress student issues and concerns.
● Must be comfortable with public speaking.
● Ability to organize work, handle multiple tasks, and meet timelines in a multi-project environment.
● Ability to utilize the various technology resources required for the job, including but not limited to G- Suite, PeopleSoft, EAB Navigate, Mongoose, Radius, and all Microsoft Office
● Self-motivated with the ability to work independently with minimal supervision.
● Knowledge of data reporting systems; experience with data tracking and preparing reports preferred.
● Ability to maintain a positive customer and student-oriented approach in a demanding work environment.
● Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.
● Knowledge and experience with holistic student assessments.
● Understanding of confidentiality as related to FERPA guidelines.
● Understanding of the mission of community colleges.
● Demonstrated commitment to innovation and continuous quality improvement
● Understanding of student assessment tools, data collection, as well as procedures for tracking student and service satisfaction
● Must be able to communicate effectively and efficiently both verbally and in writing.
● Must be able to effectively manage high stress student issues and concerns.
● Must be comfortable with public speaking.
Working Conditions
● GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
● Must be able to work flexible hours (i.e. evenings and nights) including occasional weekends.
● Must have reliable transportation to be able to commute between campus locations and travel locally.
● Must be able to provide service and student support via range of modes and mediums including, but not limited to, in person, virtual, texting, email, video conferencing, etc.
● GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
● Must be able to work flexible hours (i.e. evenings and nights) including occasional weekends.
● Must have reliable transportation to be able to commute between campus locations and travel locally.
● Must be able to provide service and student support via range of modes and mediums including, but not limited to, in person, virtual, texting, email, video conferencing, etc.
METHOD OF APPLICATION
GRCC is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
GRCC is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
HIRING PROCESS
GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.
GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE,
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE,
Grand Rapids, MI 49503-3295.
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