AV Coordinator
Job Description
Position Number:
128940Title:
CoordinatorFunctional Title:
AV CoordinatorCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
100.0Unit:
BMGT-IT SmithCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
The College Park campus for the University of Maryland, Robert H. Smith School of Business, has instructional and collaborative technology in 46 classrooms and conference rooms. The AV Coordinator is responsible for investigating all technical support issues escalated from the Smith IT/AV Technicians or delegated from Smith IT Management or Administrators. The AV Coordinator has dispatch responsibility, which distributes the incoming requests for service to individual team members or support groups.
Benefits Summary
Top Benefits and Perks:Minimum Qualifications:
Education:
Bachelor’s Degree or equivalent
Experience:
3-5 years of experience with the types of hardware and/or software to be supported.
Knowledge, Skills, & Abilities:
Bachelor’s Degree or equivalent
Experience:
3-5 years of experience with the types of hardware and/or software to be supported.
Knowledge, Skills, & Abilities:
- Ability to support, identify, and provide tier 2 troubleshooting skills for general problems with PC/AV hardware and Apple devices.
- Knowledge of Crestron Technology, Crestron programming (Preferred), laptop/desktop/projection connectivity and interfacing, video conferencing, and teleconferencing.
- Able to make future design recommendations with applied technical knowledge and understanding of desired user experience.
- Ability to establish and maintain system and process documentation within ServiceNow platform. Ability to craft and action a training program for end users, student techs and colleagues. Knowledge of Win/Mac OS, IE, Firefox, Safari, MS Office suite, specifically PowerPoint, file/print services such as Active Directory, ServiceNow, and Google (Gmail).
- The candidate must have a general understanding of client-server applications, networks, authentication, and application packaging. Must possess a positive attitude, willingness to learn, and proactively seek continuous quality improvement of services.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Strong knowledge of Windows OS and MS Office products.
- Strong troubleshooting skills.
- Ability to collaborate with team members and willingness to share information.
- Ability to navigate and engage multiple stakeholders to obtain optimal customer service results. Ability to work with deans, University and visiting faculty, students, and staff.
- Excellent communication skills are necessary.
- Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.
Preferences:
Preferences:
Appropriate technical, industry or related certification(s) are preferred.
Appropriate technical, industry or related certification(s) are preferred.
Job Risks
Not Applicable to This PositionPhysical Demands
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Posting Date:
10/25/2023Open Until Filled
YesBest Consideration Date
11/03/2023Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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