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Executive Vice President-COO
Erlanger Health System in Chattanooga, Tennessee
Date Posted 09/17/2020
Executive-Administrative Vice President
Employment Type Fulltime
Application Deadline Open until filled
Executive Vice President-COO (26627) -Erlanger Baroness Hospital
Executive Vice President-COO
Regular - Exempt - Full-time - Standard Hours 37.5

Job Summary:
The Chief Operating Officer (COO) is responsible for the smooth and efficient operation of Erlanger Health System including management of the profit and loss statement for the hospital’s business, as well as the related sources associated with the hospital operation. In this capacity, the COO/EVP carries responsibility for integrating the development of high quality, cost effective and integrated clinical programs within the hospital. The management portfolio held by this leader is notably diverse, with corresponding broad organizational implications and complexity, characterized by substantial scope of responsibility in this respect.
The COO will exercise management responsibility over the hospital ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff. This will either be done directly, or through delegation of responsibility to the management staff. The COO is expected to act capably in the absence of the Chief Executive Officer. The COO will have operational responsibility of the Erlanger Baroness Campus. All CEOs for the other Erlanger hospitals will report directly to the COO for the System.
The successful candidate will be visible, an outstanding communicator, able to build relationships across a diverse organization, and respectful of others, yet able to make tough decisions and enhance the operations of the organization. This will take an individual that is highly creative and who can eliminate unnecessary waste, while ensuring Erlanger’s associates are supported in their efforts to deliver safe, effective, high-quality care. The successful candidate will have a track record of success working closely with physicians to improve operations and profitability.

Masters Degree in Business, Healthcare Management or directly related area.



At least five years in executive healthcare administrative positions with progressively increasing responsibilities and a solid career track demonstrating strong leadership, management responsibilities, broad scope, objective success, and experience in a progressive multihospital system. ACHE Fellowship (FACHE) preferred, but not required.

Department Position Summary:

  • Promotes, reinforces and personally demonstrates the operating philosophy, mission and core values of Erlanger to all patients, associates, Medical Staff members, and the communities the health system serves.
  • Cultivates productive relationships with associates, Medical Staff, and other Erlanger constituents to ensure positive relations and high credibility. To achieve the operating goals, a high level of associate and Medical Staff commitment is essential. The COO must be a visible advocate for performance improvement and build credibility with these constituencies and others, based on goal achievement, good judgment, operational expertise and past successes in a complex healthcare environment similar to Erlanger.
  • Ensures that systems, processes and procedures are in place and utilized to continuously improve the services, efficiency and outcomes of all departments. The COO works closely with finance, corporate resources and other operational leaders to ensure appropriate information is available to make sound operational decisions.

  • Oversees and manages the development of appropriate policies and procedures to ensure hospitals are in compliance with the necessary regulatory legislation, regulatory and accreditation agencies, and System requirements.

  • Interface with representatives of the University of Tennessee Health Sciences Center – Chattanooga.

  • Appropriately represent the hospital at the Health System Board of Directors level.
  • Develop and foster effective collaboration between clinical departments, divisions, Medical Staff leadership, faculty and other affiliated services (inside and outside of the hospital) to ensure an integrated approach to providing services, and fulfilling the hospital’s clinical, research and educational goals and objectives.
  • Where appropriate, represent the hospital to the external market, as well as internally through the application of community relations and marketing activities.
  • Develop new business strategies to enhance market share and improve overall performance.
  • Work through the management team and Medical Staff leadership of the hospital, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, and analyze and utilize information to develop and support management decisions.
  • Expand Erlanger’s outreach activities and referral networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system.
  • The role requires significant leadership skill and ability. The COO will be accountable for the overall success of operations of the hospital. He/she will lead and oversee the development of division operating and strategic plans.
  • Attention is to be given to systems, program development, quality, fiscal management, compliance and clinical management measures, physician relationships, outreach strategies, work culture enhancement and internal communication and consensus-building. He/she will ensure that Erlanger’s disparate resources are focused enterprise-wide on optimally satisfying the health care needs of those we serve.
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