Job Description

Program Manager, TCWD

 

We have a hybrid work arrangement.

EOE: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet)

 

ABOUT US:

The Tennessee Center for Health Workforce Development (TCWD) is a non-profit organization that seeks to improve the health of Tennesseans by guiding healthcare workforce development in the state. TCWD’s areas of focus include recruiting and placing primary care physicians in shortage areas, providing incentive money to medical residents in exchange for a commitment to work with underserved populations, providing incentive funds to hospitals and community health centers to attract qualified caregivers, matching medical residents with rural rotations, addressing nursing workforce issues and educating Tennessee students about the healthcare professions. TCWD is a division of the Tennessee Hospital Association.

 

JOB SUMMARY:

The Program Manager (PM) is responsible for a wide range of duties in support of advancing TCWD’s mission to lead healthcare workforce development in Tennessee. The PM oversees the Residency and Practice Site Incentive Programs, launches new initiatives and services as needed, and contributes to TCWD’s nursing and pipeline initiatives. In addition, the PM identifies and maintains strategic partnerships in support of TCWD goals and increases statewide community engagement.

 

ESSENTIAL FUNCTIONS OF THE JOB:

1. The ability to adapt to a changing work environment and meet challenges presented throughout the day.

2. Assists in managing TCWD’s incentive programs, including fostering name recognition and interest in TCWD incentives with primary care residency programs, advanced practice nursing programs, psychiatry residency programs, partner organizations, and clinical practice sites.

a. Engages and educates interested parties about TCWD incentives

b. Connects one-on-one with candidates interested in the incentive programs and assists through the application process including the preparation and tracking of application materials

c. Prepares and sends recipient stipend agreements, manages and maintains fully executed agreements in TCWD share drive

d. Manages TCWD database tracking contacting information for resident awards and stipends and payments for incentive programs

e. Maintains TennCare quarterly reports from the stipend awardees in the Department’s project management software system

f. Matches candidates to jobs when needed and stays connected with both candidates and employers throughout the incentive life cycle

g. Engages with TCWD Board of Directors and TCWD Incentive Committees for approval of incentive applications

3. Plans, estimates, executes, monitors and delivers strategic projects across TCWD divisions.

a. Works closely with TCWD staff in each assigned project area to estimate time, costs and resources required to successfully implement new and existing projects

b. Creates and manages deliverables including schedules, budgets, communication plans and outcomes reports as directed by the Senior Director within department application management software

c. Collaborates with TCWD staff as needed to meet project deadlines and goals

d. Periodically updates TCWD Policies and Procedures around the development of job functions

e. Manages multiple projects simultaneously

4. Identifies opportunities to form strategic partnerships in support of TCWD’s mission and cultivates such relationships.

a. Researches and identifies organizations with similar missions to be strategic partners with TCWD in order to advance and develop new initiatives

b. Develops and maintains relationships with in-state academic programs and clinical practice sites

c. Develops and maintains strong relationships with state and national organizations and government officials

d. Facilitates meetings with partners

e. Public speaking at partner events

5. Is cross trained in all TCWD initiatives and assists with initiatives and events across the company including:

a. Introduces middle and high school students to healthcare careers and educational training opportunities in Tennessee

b. Educates medical students and residents about TCWD incentives and service commitment

c. Assists with nursing initiatives

d. Maintains current knowledge about graduate medical education (GME) in the state and assists the TCWD staff in relationship building with the five Tennessee medical schools and other partners

e. Troubleshoots and assists staff with use of application management software

6. Must be available for out-of-town travel (including overnight) approximately 25 percent of the time, be able to drive an automobile and maintain a valid driver’s license. Travel may include:

a. Visiting Tennessee medical schools, residency programs and high schools

b. Attending local and national professional development conferences to develop knowledge of rural health issues and best practices in clinician recruitment and retention

c. Exhibiting at industry conferences to increase TCWD visibility with partners, leaders and the medical profession

7. Makes recommendations for additional resources needed to successfully develop TCWD programs and initiatives.

8. Must be available in the office during regular office hours unless job responsibilities require otherwise, or a hybrid work arrangement is in place.

 

MARGINAL JOB FUNCTIONS:

1. Contributes to the sustainability of TCWD by:

a. Staying abreast of issues and resources that affect workforce development on the federal and state levels

b. Participating in committees, webinars and conference calls that pertain to workforce issues

c. Attending state and national meetings relevant to healthcare workforce and/or the referral and placement of healthcare clinicians with underserved populations

d. Assisting with researching, writing and editing of approved grant applications

e. Collaborating with TCWD Staff and THA Marketing Department to create/distribute digital and print marketing for TCWD programs and events

 

ORGANIZATIONAL STRUCTURE: (Positions reporting directly to this position)

None

 

GUIDANCE & DIRECTION: (Policies, precedents or procedures that guide this work)

1. Recruitment and Retention Policies and Procedures

2. No-cost contract with the State of Tennessee Bureau of TennCare

3. Contractual obligations to the four Tennessee GME medical schools

4. Bylaws of TCWD

5. TCWD Marketing and Communications Plan

Requirements:

Educational and Experience Requirements Needed to Perform the Duties of the Job:

1. Bachelor’s degree required

2. Minimum of three years of relevant professional experience

3. Experience working in a healthcare field preferred but not required

4. GME background preferred but not required

 

 

Skills Required to Perform the Duties of the Job:

1. Strong project management skills

2. Proficiency using application management software with the expectation to become a “super user” with the software platform

3. Excellent written and verbal communication skills, including public speaking

4. Exceptional interpersonal skills

5. Independent problem-solving ability

6. Strong strategic and critical thinking skills

7. Must be creative and results driven

8. Ability to analyze information and data and translate it into action items

9. Ability to effectively facilitate meetings

10. Robust organizational skills

11. Ability to appropriately prioritize and delegate tasks

12. Proficient in Microsoft Office Suite including Outlook, Word, Excel and PowerPoint

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