Job Description

 

Details:

The CT State Community College is developing a pool of applicants for potential full-time Information Technology Technician II positions.

Posted: September 28. 2023
Level: Community College Professional 16, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: Applications will be accepted until the position is filled, with materials submitted Wednesday, October 25, 2023, receiving priority consideration.

Location:

Multiple campuses
**This position is not remote**

Please note that currently, not all campuses have an opening, however we are accepting applications for all campuses within the CT State Community College. For more information, please click on the college to be directed to their website.

Asnuntuck -170 Elm Street, Enfield, CT 06082
Capital -950 Main Street, Hartford, CT 06103-
Gateway -20 Church Street, New Haven, CT 06510
Housatonic - 900 Lafayette Blvd, Bridgeport, CT 06604
Manchester - Great Path, Manchester, CT 06040 (Current Need)
Middlesex - 100 Training Hill Rd, Middletown, CT 06457 (Current Need)
Naugatuck Valley - Waterbury and Danbury Campuses
Northwestern -Park Pl, Winsted, CT 06098
Norwalk - 188 Richards Ave, Norwalk, CT 06854 (Current Need)
Quinebaug Valley -742 Upper Maple St, Danielson, CT 06239
Three Rivers - 574 New London Turnpike, Norwich, CT 06360
Tunxis -271 Scott Swamp Rd 100 Building, Farmington, CT 06032

CT State Community College Mission:

Connecticut State Community College (CT State) provides access to academically rigorous and innovative education and training focused on student success. The College supports excellence in teaching and learning, makes data-informed decisions, promotes equity, advances positive change for the students, communities, and industries it serves, and awards associates degrees and certificates.

CT State Community College Vision:

CT State will be recognized for exceptional student success, educational leadership, and transformative collaboration with business and industry, government, educational, and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

The CSCU system commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date:

These positions are on continuous recruitment, and are filled on an as-needed basis, depending specific department needs.

Position Summary:

The Information Technology Technician II independently performs a broad range of computer hardware and software operation, maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. Those computerized services include academic computer labs, classroom computerized instruction and presentations, and several data bases, reporting programs and routines, including the centralized Banner system, which assist such departments as the Business Office, Registrar, Admission, Library, and Student Services.

The position’s role is that of providing technical assistance to the users of the various computer systems through installation of hardware and software, diagnosing and repairing computer operating problems, scheduling and assisting in the operation of computer labs. The position demonstrates and provides personal instruction to students in computer system operation and assists and trains administrators in software applications.

Incumbents must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)

Example of Job Duties:

Under the direction of the Director of Information Technology or other administrator, the Information Technology Technician II is accountable for providing technically sound assistance in installation, operation, adaptation, maintenance and repair of computerized equipment and software on a college-wide basis, as assigned, through effective performance in these essential functional areas:

• Operation of the College’s information technology systems
  • accountable for independently performing a broad range of skilled technical work to support the operation of the College’s information technology systems.
• Operation of computers and related equipment
  • accountable for assisting assigned departments of the College by operating computers and related equipment.
• Advice and guidance on computerized systems operation
  • accountable for assisting computer users to be appropriately skilled in the use of their computer equipment and software.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full specifications stated in the job description.

Minimum Qualifications:

Associate's degree in computer science or related technological discipline together with one (1) or more years of experience in computer system and software installation, repair, maintenance and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Incumbents are required to have demonstrated advanced knowledge and abilities in the following:

• Microcomputer hardware, software, related peripheral equipment, software applications and equipment assembly and installation.
• Installing, operating, adapting, diagnosing and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system.

Substitutions Allowed:

Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.

Preferred Qualifications:

• Experience with Performing, or participating and assisting in, the installation, configuring, adapting and testing of hardware and software in assigned areas in the following areas: Remote Access, E-mail and Messaging, Web Services, and Directory Services.
• Experience with help desk tools such as Service Now, Footprints, Zen Desk, etc.
• Possesses a comprehensive understanding of currently supported Windows, Mac OS, Linux and mobile operating systems- iOS and Android.

Starting Salary:

Anticipated Salary; $62,033 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable.

Application Instructions:

To apply you must submit a cover letter and resume.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to Interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice-president of Diversity, Equity, and Inclusion, (jchaisson-cardenas@commnet.edu).

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

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