HR Admin

Full Time

74347BR

Job Summary

The Cope Program Manager uses advanced operational concepts and objectives to resolve highly complex issues required to launch and administer COPE 2.0, a program to increase timely access to behavioral health services, online wellbeing resources and other support options, based on the framework of the initial COPE program, taking a population health approach. Creates program structure and establish partnerships across UCSF to ensure the program meets the needs of all employees and trainees. Identifies, cultivates and maintains support options and wellbeing resources to meet the needs of program participants.
Once the program has been established, responsible for ongoing program administration. Regularly works on issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria to evaluate program results and impact, including utilization.
This role requires balancing multiple priorities and responsibilities. The initial phase of the work will be developing and launching a new UCSF enterprise program.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up):TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The COPE 2.0 Program is a new program within HR People Wellness and will serve a broad and complex population of employees and trainees (residents/fellows & postdoctoral scholars) at UCSF.

The COPE Program was initially developed and implemented in the spring of 2020 in response to COVID 19 related stress, anxiety and moderate to severe symptoms of distress among the UCSF community as a partnership between the Department of Psychiatry, Human Resources and the Center for Digital Innovation.
The original program provided timely easy access to: Individual behavioral health care; curated, online evidence-based self-management tools and special interventions including population specific well-being town halls, workshops and other group activities.

Based on lessons from the original program and current conditions, COPE 2.0 will focus on individual behavioral care access; mitigating obstacles accessing mental health services in the community faced by participants, along with access to online wellbeing resources and augmented support options.

Central to the program is utilizing a digital health tool available 24/7 to triage and assess individual needs and direct to both wellbeing and clinical services to ensure easy access to needed services.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• 5+ years related experience in program development/program administration.
• Program development and management experience
• Strong communication and interpersonal skills to communicate effectively with all levels of staff and influence, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Ability to multi-task with demanding timeframes.
• Advanced analytical / problem-solving skills.
• Ability to effectively build partnerships at all levels of the organization to accomplish objectives.

Preferred Qualifications

• Advanced project management skills.
• Experience managing projects requiring technology development and enhancements.
• Advanced understanding of mental health services and current environment and options.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

007399 PROJECT POLICY ANL 4

Job Category

Human Resources, Professional (Non-Clinical), Project Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work)

Additional Shift Details

M-F, 8am - 5pm