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Student Services Specialist
Mesa Community College in Mesa, Arizona
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Date Posted 05/13/2020
Admin-Student Affairs and Services
Employment Type Fulltime
Application Deadline Open until filled

Maricopa Summary
Looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?  Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Come join our team at one of the largest community college systems in the country. Named one of the best mid-sized employers in the nation, which was the only educational institution ranked in Arizona in 2017. In 2018, “The Maricopa County Community College District (MCCCD) has been named No. 19 on Forbes magazine’s first-ever “America’s Best Employers for Women”, ranking MCCCD among 300 employers across the nation. MCCCD is the fourth-highest ranked educational institution and the only Arizona-based employer named on the list.” 2019 Maricopa is named No. 42 in "Arizona's Best Employers".

Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).

Whether you’re teaching, working, or learning Make It Happen At Maricopa!

Classified Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy, productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community: single, married or in a domestic partnership; with or without children; new to the workforce; or getting ready to retire.

Our benefits package includes:

Medical including Teladoc
Life Insurance
ASRS Retirement
Wellness Programs
Tuition Waiver
Professional Growth Funding
Paid Leave Options
Employee Assistance Programs
Vacation, Sick, Paid Holidays
Job Summary
This Student Services Specialist assists with the planning, implementation, and evaluation of all outreach aspects of assigned American Indian programs. Assists college faculty, current students, K-12 BIA Tribal and local high schools, and community agencies serving the American Indian population to identify opportunities for collaboration and available resources. Emphasis on retention services to new, continuing, and prospective students. May provide services in the areas of: admissions, placement testing, financial aid programs, tribal scholarship assistance, academic advisement, community education, registration, and referrals to other related services. The Student Service Specialist demonstrates a commitment to service excellence, innovation, student success, integrity, and diversity in the performance of job duties.  See https://www.mesacc.edu/human-resources/working-mcc/diversity-equity-inclusion.

Essential Functions
40% - Advises students on enrollment and support services (admissions, course program requirements, registration procedures and financial aid processes); uses software to track program requirements

40% - Acts as a liaison between academic department faculty, advisors, staff and tribal education; participates in various American Indian programs and activities; tribal scholarship assistance, student recruitment and outreach for K-12 American Indian population; support and retention programming

10% - Direct the work of student and temporary workers

10% - Other representative duties as assigned

Minimum Qualifications
Associate’s Degree from a regionally accredited institution in business administration, education, sociology, or directly related field, and one (1) full-time equivalent year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.


High School Diploma/GED and three (3) full-time equivalent years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

Desired Qualifications
A.  Bachelor’s Degree or Master’s Degree from a regionally accredited institution in education, sociology, business administration, American Indian studies or directly related field

B. Two years of student service experience in an Institution of Higher Education with retention programming of students of color and/or Native American students

C. Two years of experience in an Institution of Higher Education with leading, developing, planning, implementing, and evaluating retention-related projects

D. Two years of experience in an Institution of Higher Education with assisting students in setting career and academic goals to facilitate student success, persistence, and degree completion

E.  Two years of experience presenting and public speaking

F.  Two years of experience using computer or web-based technology in the delivery of programs and services:  Peoplesoft, Financial Management Systems, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, Google Docs or other online scholarship software

Special Working Conditions
Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://business.maricopa.edu/risk-management/motor-vehicle-usage/motor-vehicle-driving-requirements
Local and state-to-state travel will be required, including driving a multi-passenger van
May be required to work evenings and weekends; summer hours vary
How to Apply
Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

Applications without a cover letter and do not include detailed employment history information will be incomplete and will not be considered.

Please ensure your resume and cover letter provide the following items:

Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, indicate full or part time experience for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Apply on or before May 19, 2020 to be considered.


EEO Information
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

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