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Student Services Coordinator I (S05171)
Montgomery College in Rockville, Louisiana
 
 
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Date Posted 02/21/2020
Category
Admin-Student Affairs and Services
Employment Type Fulltime
Application Deadline 03/05/2020
 
 
 
 
 

Montgomery College is Maryland’s premier community college, serving more than 60,000 students each year through credit and noncredit programs. Montgomery College is one of Maryland’s most diverse community colleges, which includes more than 164 nations represented in our student body. Do you want to join us in our mission of providing an exceptional education and fostering student success? We are dedicated to providing an exceptional education for all of our students, and we recognize that our faculty and staff are integral to our continued success.

Job Title

Student Services Coordinator I (S05171)

 

 

Job Description Summary

Montgomery College, Workforce Development and Continuing Education, Westfield/Wheaton, has a need for a full-time Student Services Coordinator I. This position is a bargaining, non-exempt, Grade 17. The work hours are Monday-Thursday 2:00 p.m.-10:00 p.m. and Saturday 8:30 a.m.-5:00 p.m. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College.

 

 

Job Description

Duties include but are not limited to:

  • Greet and assist customers while providing a professional, courteous and friendly atmosphere.

  • Assist students in choosing the class and schedule that best meets their needs.

  • Respond to existing or potential students as well as corporate clients providing extensive knowledge of all Workforce Development and Continuing Education's programs in addition to providing information on College wide programs.

  • Perform routine voice mail checks throughout the day to ensure student requests/responses are met within the day.

  • Verify class cancellations/re-locations to inform students of options for another class that meets their needs and goals.

  • Resolve discrepancies and conflicts relative to student schedules.

  • Assist the potential and existing student experiencing difficulty in registering on the web.

  • Report problems that have been encountered to student registration specialist for resolution.

  • Create and post memos and/or signs pertaining to courses to assist student with course locations, changes and cancellations.

  • Provide program staff, instructors and counselors with information pertaining to student enrollment and class size in case of cancellation. 

  • Assist faculty with room set-up/lay-out and materials for class.

  • Provide customer service support at special events, conferences and local government open houses.

  • Set-up College displays, market and answer questions relating to the College and course information.

  • Provide hands-on training in classroom presentations on customer service skills when requested.

  • Repair fax, printers and copiers when requested by faculty and staff.  

 

Required Qualifications:

  • High school diploma or GED or a combination of education, training and experience providing understanding of the field.

  • One year of general office experience involving customer service.

  • Knowledge of modern office procedures and practices as applied to the provision of general office services, business English, spelling, grammar and conventional styles and formats used in oral and written communications.

  • Knowledge of relevant federal, state and local laws on financial aid and eligibility requirements.

  • Skill in using Microsoft Office applications including document imaging software.

  • Skill in using a multi-line phone system, data entry, accessing relevant information from various sources for reporting purposes and producing final typed materials for distribution.

  • Ability to work effectively with College staff and interact with a diverse community including students, parents, corporate entities, and the general public.

  • Ability to maintain confidentiality regarding student financial, academic and personal records and able to handle challenging situations with students, parents, or general public using diplomacy and courtesy.

  • Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.

 

Preferred Qualifications:

  • Associates Degree

  • Bilingual

Application Process:

  • Click Here to apply online

  • Online applications must be received by March 5, 2020.

 

As a condition of employment, the following are required at the time of hire:

  • Successful completion of a background check.

  • Participation in a retirement plan.

 

Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes. 

 

 

Closing Date

Thursday, March 5, 2020

 

Montgomery College is a tobacco-free and smoke-free workplace

 

For disability-related accommodations, please call 240-567-5353

or send an email to: hrstm@montgomerycollege.edu

 

Montgomery College is an academic institution committed to promoting

equal opportunity and fostering diversity among its student body, faculty, and staff.

 
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