Job Description

 

Program Assistant – Franklin Office

Pay Rate: $17.17 -21.17

Riverbend Community Mental Health, Inc., one of the largest providers of community-based behavioral health services in Concord and Franklin, New Hampshire, is seeking a full-time Program Assistant to work in an adult outpatient program.

 

As a Program Assistant, you will be a member of an administrative team of support staff who work with clinical staff and clients in a variety of capacities. We’re looking for a team player with a warm and welcoming presence that has excellent computer skills, strong customer service, and the ability to multitask in a fast-paced environment. The position offers a great diversity in duties and the ability to grow within the position and the overall organization.

 

Responsibilities

• Verifying client insurance coverage and conducting client account research
• Conducting orientation and fee agreement appointments with clients and families
• Reconciliation research and tracking status of accounts and benefit coverage information
• Collaborating with and supporting clinical and administrative staff to ensure quality service provision
• Reporting and tracking of documents due, account status, and other data points
• Completing client registration, check-in and scheduling related tasks
• Call management and appointment reminder responsibilities
• Conducting team-based coverage, and other tasks and projects as needed

 

Requirements

• H.S. Diploma or equivalent is required.
• Two years’ experience in diversified office work is preferred.
• Experience with health insurance benefit verification preferred.
• Excellent analytical, organizational, interpersonal, oral and written communication skills with attention to detail is required.

 

About Riverbend

Founded in 1963, Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services in central New Hampshire. Core services include 24/7 emergency mobile crisis services; counseling services for children, adults, and families; addiction recovery treatment; and community support, vocational services, and residential programs for adults and seniors. Evidence-based models of treatment guide all our work, and we strongly believe in the power of self-directed growth and recovery.

 

About working at Riverbend

This is a full-time position with a comprehensive benefit package including:

• Medical, dental, vision, life and disability insurance
• Flexible spending accounts for medical and/or daycare expenses
• 403(b) retirement plan with company match
• Tuition reimbursement
• 4 weeks of earned time accrued in year 1; higher accrual in future years
• 8 holidays per year
• Employee Assistance Program
• Ample opportunities for training and expanding knowledge and skills
• Business casual attire
• Wellness programming
• Approved site for Federal Public Service Loan Forgiveness Program
• Educational Partnerships with area universities/tuition discounts

You’ll be joining a team of focused, hard-working, creative people who are passionate about delivering high quality behavioral health services, developing innovative responses to meet critical needs, and doing work that is both challenging and rewarding. Riverbend is an equal opportunity employer and is committed to building a safe, inclusive working environment for people of all backgrounds.

 

COVID-19 Considerations

As the COVID-19 pandemic continues to impact the world, it is our responsibility as healthcare providers to help keep our staff, clients and communities safe. At Riverbend, we have implemented processes and precautions to help prevent the spread of COVID-19 as well as a mandatory vaccination policy. Exceptions can be applied for under medical or religious reasons.

About Concord New Hampshire

Concord New Hampshire is ranked one of the nation’s top micropolitan (population under 50,000) communities, year after year. Our excellent schools and colleges produce a well-educated workforce, and we are proud to be home to one of the finest health care networks north of Boston (about 1.5 hours south). In addition to our vibrant downtown, business community, and wealth of cultural offerings, the Concord area is the perfect place to raise a family, grow a business, or explore New England’s rich history, culture, and natural wonders.

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