Job Description

 

Centennial Mental Health Center (CMHC) is a non-profit organization dedicated to providing the highest quality comprehensive mental health services to the rural communities of Northeastern Colorado.

Our mission is to achieve excellence in the provision of behavioral health services that lead to optimal health and well-being. We believe in the preservation of human dignity, self-respect and client rights. Clients are our highest priority and best served through collaboration. Centennial Mental Health Center is dedicated to maintaining communications with the public we serve and participating actively in our communities.

The Chief Nursing Officer (CNO) is a senior executive position that oversees and guides the medical care that is provided. The CNO continually evaluates whether medical services are producing the expected quality outcomes and defines a vision of quality improvement in the medical services Centennial provides. This position serves as an operations consultant to address day-to-day aspects of organizational function especially in regards to provision of medical services. Under the direction of the CEO, the CNO will enforce the organization's mission, vision, and values throughout their scope of control.

Education and Job Qualifications:

ESSENTIAL DUTIES AND RESPONSIBILITIES

PERFORMANCE STANDARDS:

• Perform all duties and demonstrate behaviors and attitudes consistent with the mission, vision and values of the organization.
• Continually participate in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts.
• Be of good character and reputation; sufficient physical, mental, and emotional health to satisfactorily perform her or his job duties.
• Accomplish individual and team goals and objectives established by supervisor based on performance evaluations and organizational need.
• Comply with all guidelines regarding client rights and confidentiality.
• Comply with documentation and training set forth by Human Resources.

OVERSIGHT OF MEDICAL SERVICE AND OPERATIONS:

• Ensure the medical services that Centennial provides are within defined scope of services/model of care.
• Oversee operations for patient care by Medical Services Department according to the rules and regulations set by all federal, state, and local laws, rules and regulations including CMS, state and county programs.
• Ensure the Respite Program is within defined scope of services.
• Oversee operations of Respite Program according to the rules and regulations set by all federal, state, and local laws, rules and regulations including CMS, state and county programs or specific funders.
• Enforce adherence to the rules and regulations and expectations as required for patient care in medical and respite services.
• Ensures compliance with all contractual obligations with payors and others for medical and respite services.
• Develop and implement Behavioral Health care coordination program for clients discharged from a higher level of care.
• Is responsible for the smooth and successful day-to-day clinic operations by Medical Services Department, and thus works closely with COO and CCO in this regard.
• evelop, review, and approve Medical Services Branch policies and procedures as needed.
• Train Medical Branch staff and/or other staff on policies and procedures as needed.
• Annually define and regularly monitor to improve productivity (provider productivity) of Medical Services Department and finalize with CEO, COO and CFO. Take action to improve productivity for Medical Services Branch.
• Direct/participate in internal and external clinic audits and development and implementation of corrective action plan.
• Develops new income streams and treatment pathways for identified services.
• Develops effective external working relationships to support referral pathways and clinical efficacy of medical services.
• Implements effective change management strategies when developing new processes or programs.
• Provides leadership and actively participates in the development and implementation of strategic, tactical, and programmatic planning.
• Keeps abreast of all federal, state, and other clinical contractual obligations for assigned programs.
• Builds and nurtures positive relationships with key community partners.

QUALITY IMPROVEMENT, QUALITY CONTROL:

• Develop and implement a quality improvement plan (QI Plan), including peer review programs with periodic medical chart review and regular Quality Improvement meetings referencing data and QI recommendations from external entities.
• Annually develop and submit QI goals to CEO for approval. Be responsible for meeting the goals.
• Annually report year end performance outcomes for QI goals to CEO, ELT, and Board of Directors.
• Periodically review, at least every two years, QI Plan.
• Set up a mechanism to review lab results and result disclosure to patients.

EXECUTIVE LEADERSHIP:

• Assist CEO and leadership team in the development of long-range strategic plan.
• Assist CEO with facility expansion and property acquisition, as well as service mergers.
• Participate in weekly leadership meetings to discuss direction of the Organization.
• Attend additional committee and board meetings in an advisory capacity representing the company to stakeholders and public officials
• Participate in the budget planning and recommendations pertinent to medical activities including plans and projections for staff support and equipment as appropriate.
• Foster interdepartmental communication, coordinating effectively with executive leaders, regional directors, site leaders, and front-line staff from various departments to ensure stakeholders are well-informed and staff have needed resources.

COMPLIANCE:

• Collaborate with the Chief of Compliance to annually develop risk management goals to present CEO and ELT for approval. Be responsible for meeting the goals and report out to CEO, ELT, and Board of Directors Annually.
• Collaborate with leadership team to manage the risks associated with clinic’s cost, liability, operations and identify opportunities to reduce risk, contain costs and improve the quality of care.
• Protect individually identifiable health information per HIPAA, HITECH, 42 CFR regulations.
• Actively participate in safety programs of the organization by identifying potential risks and promoting client safety as well as environmental safety.
• Perform safe work practices to protect the health and safety of employees and patients per OSHA regulation.

PEOPLE MANAGEMENT:

• Establish measurable performance expectations (productivity, quality of care, timely completion of medical records and patient care, charting and other administrative duties, etc.),
• Provide supervision, coaching, counseling, evaluations and disciplinary action to Medical Department staff.
• Receive suggestions for coaching, counseling, and disciplinary action regarding patient care of practitioners from Lead Physician and implement as appropriate.
• Deliver annual evaluations of practitioners, including input regarding patient care from Lead Physician.
• Provide/arrange to provide training needs of his/her staff and the entire workforce as necessary.
• Recommend and participate in final determination of disciplinary actions for his/her reports.
• Maintain communications about Centennial and Department goals, objectives, changes, expectations to his/her Department staff,
• Prepare, review and give recommendations and periodic updates of the qualification statements and job description of providers;
• Promote a motivational environment for providers and his/her Medical Department staff to work as a cohesive and mutually supportive group.
• Ensure scheduling of clinical assignments, rotation, call, leave, etc. of medical personnel;
• Institute and manage professional education, in-service training, and orientation of medical staff;

OTHER:

• Work in a consistently professional manner at all times, which includes, but is not limited to, treating all clients, staff, guests, and volunteers with dignity and respect.
• Implement emergency procedures as necessary.
• Performs other job duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Supervises and directs subordinate staff, including assigning and reviewing work, hiring independently, and evaluating, writing and signing work performance evaluations.
• Direct oversight of:

- Medical Services Program Manager

- Respite Program Manager

- Licensed Nursing Staff

- MA Staff

• Programmatic/Operational oversight of:

- MD, DO

- Advanced Practice Providers: APN, FNP, PA

EDUCATION

• BSN Required
• Master’s degree in nursing, or significant progress towards Master’s degree preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• Current RN Licensure

EXPERIENCE

• Minimum five (5) years of experience in healthcare management
• Leadership experience, including supervision of multiple departments preferred·

ABILITIES, KNOWLEDGE, SKILLS

• Expert knowledge of medical care scopes of practice and extensive experience managing these functions to ensure safe and effective care delivery.
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
• Self-started, and ability to work independently with a certain degree of resourcefulness and creativity and minimum supervision.
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Ability to work as a team member.
• Demonstrates Proficiency in Verbal, Written and Computer Communication Skills
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality Laws.
• Advanced knowledge and understanding of behavioral health provider agency administration.
• Excellent computer skills with demonstrated proficiency in word processing, spreadsheets and electronic health records
• Ability to read, analyze, and interpret complex business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from group of managers, consumers, customers, and the general public
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Experience with change management and complex project management.
• Understands clinical business models and possesses necessary complement of clinical and financial management skills.
• Knowledge of specific medical/psychiatric illnesses, procedures, and treatments.
• Experience with government- and private-payer systems, particularly Medicaid and Medicare.
• Ability to interpret rules and regulations and understand client records.

Location:

• This position is located within the Sterling, CO & Fort Morgan, CO area.
• This position is an In Office position or Hybrid Remote with at least 1 week in office per month

Job Type: Full-time

Pay: $132,300.00 - $172,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: In person

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