Job Description

Affinis Hospice

• Plans and supervises the delivery of all volunteer services for Hospice Services.
• Develops volunteer policies and procedures consistent with the Hospice Services Program's purpose, philosophy and objectives.
• Recruits, screens and selects volunteers for the Hospice Services Program.
• Designs and supervises the orientation and training of volunteers regarding Hospice philosophy, policies and practice, including ongoing education.
• Documents successful completion of the orientation and training program for all Hospice Services volunteers.
• Assigns Hospice Services volunteers in consideration of the skills, knowledge and motivation of the individual and goals of the program and/or plan of care.
• Plans and conducts Hospice Services volunteer support meetings.
• Maintains and monitors record keeping for Hospice Services volunteer service and time.
• Actively participates in the Interdisciplinary Group meetings. Ensures that Hospice Services volunteers are utilized as an integral part of the Interdisciplinary Group meetings when appropriate.
• Oversees statistical data collection, to assure compliance with the Hospice Medicare Conditions of Participation regarding utilization of volunteers.
• Conducts scheduled evaluations of Hospice Services volunteers in the program.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

• Experience in working with volunteer groups preferred. Ability to communicate effectively with physicians, caregivers and Hospice patients and families required. Public speaking experience preferred.
• Emotional maturity, sensitivity, human relations skills, successful resolution of losses in own life, and good interpersonal skills.
• Ability to meet Hospice Services conditions of employment regarding health clearance, and provisions of professional references.
• Transports self to patient's home/facility, may be in multiple locations in a workday.
• Must be able to function in a practice environment with minimal direct supervision, accepting personal responsibility for maintaining a professional relationship with Hospice's patients, their families, the Hospice Team, potential and actual Volunteers in the community.
• Requires effective supervisory skills.
• Considerable ability to plan and direct subordinate staff in the execution of their activities and prioritize workload.

• Ability to effectively communicate and present information in a clear and concise manner, both orally and in writing.
• Ability to establish and maintain effective working relationships with associates, department heads, administrators, member organization presidents and their leadership teams, and the general public.

• Bachelor’s Degree- Human Relations or similar area preferred.

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