We are currently seeking a Senior POL Telecommunications Operator who will advance the institution’s proud tradition of excellence in academics, student life and community service.
You: You’re an outgoing, organized person who enjoys working in a busy hub of activity.
Your mission: You’ll play an important role as the primary communications contact for the HCC community and for field officers that require assistance and/or information during emergency and non-emergency situations.
Your work: The HCC POL Dispatch Center operates 24 hours a day, seven days a week (24/7), which necessitates some flexibility in work shifts. You’ll make sure we maintain 24/7 system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations. You’ll operate a multi-modal (voice, SMS/text, social media) mass-notification system relaying prompt, accurate emergency information to students and staff, and promptly and accurately enter real-time data into the POL Computer-Aided Dispatch System (CAD). Maintaining accurate and up-to-date POL and security report files, as well as a digital active daily duty record reflecting officer and duty location assignments, will also be within your scope.
Next steps: If you always have the student experience in the forefront of your planning and execution, if you’re a collaborator, an innovator and a person who gets things done, apply today!
Serve as primary communications contact for Houston Community College (HCC) community and for field officers needing assistance and/or information. Receive, evaluate, and disseminate security information. Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information. This position is licensed and regulated by the Texas Commission on Law Enforcement Standards and Education and the Texas Department of Public Safety.
The Houston Community College Police Dispatch center operates 24-hours, 7 days a week. Individuals hired for this position are required to work any assigned shift including weekends, days, evenings, nights, and holidays. This position also involves working extended workdays outside of regular working hours and on-call status.
Serve as primary contact for the HCC community needing police/security assistance via multi-modal communications; radio, telephone, e-mail, and electronic record management systems.
Coordinate with other agencies for emergency response to college facilities, 24 hours a day, seven (7) days per week.
Receive, evaluate and send appropriate, timely police/security assistance on emergency and non-emergency calls received from the college community.
Maintain 24-hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations.
Receive, evaluate, and disseminate information received via the Texas Law Enforcement Telecommunications System, The National Crime Information Center, the Texas Crime Information Center, and local Criminal Justice/Law Enforcement databases in and accurate and timely manner.
Serve as primary contact via police communications network for field officers needing assistance and information during both routine and emergency situations.
Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information.
Maintain a computerized active daily duty record reflecting officer and duty location assignment.
Operate multi-modal (Voice,SMS/Text, social media ) mass-notification system relaying prompt/accurate emergency information to students and staff.
Accurate, timely entry of Real Time data into the Police Computer-Aided Dispatch System (CAD).
Performs other duties, tasks and assignments as required.
Education & Experience
High school diploma/GED required
Associate’s degree preferred
3 years higher education campus police dispatch or 4 years police dispatch experience required
Licensing & Certification
Valid Texas Driver License
Intermediate Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator License required
Advanced Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator License preferred
Current TLETS, NLETS, TCIC/NCIC dispatch certifications required (applicants not currently certified are required to successfully complete TLETS, NLETS, TCIC/NCIC certification training courses with 6 months of employment).
MS Office Programs
Police Dispatch System
Delivering High Quality Work
Supporting Organizational Goals
Driving Continuous Improvement
Acting with Integrity
General office. May frequently be required to walk; stand; sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision and distance vision. Use of personal computing equipment, telephone, multi-functioning printer, photocopier, file cabinets, and calculator. Manual dexterity, ability to lift up to 25 pounds, ability to reach and bend, and use 2-step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions or other business-related events to off-site locations on a regular basis. May be required to work 24/7 rotating shifts and after hours to include weekends and holidays.
SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas Department of Public Safety and TCOLE qualifications regarding police telecommunications employment
Per HCC Policy C: 4.7 Drug and Alcohol Free Workplace, a drug and/or alcohol test is required if a conditional job offer is made.
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
Be a part of a dynamic community dedicated to providing the resources, guidance and inspiration needed to create the ultimate student experience: from registration and financial aid applications to the first time they arrive at one of our Centers of Excellence or log in to their first class, from academic success planning to providing a safe environment, and from connecting them with community networks to launching them into the career of their dreams. Make their student experience exceptional.
Houston is a city with limitless possibilities:
Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
145 languages are spoken here.
Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
With over 150 museums and cultural institutions in Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies
David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional Equity
PO Box 667517
Houston TX, 77266
713 718.8271 or Institutional.Equity@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.