Requisition ID: req2811
Job Title: Bookstore Assistant, Technology
Department: Business Services
Location: Columbus Campus
Employment Type: Staff
Employment Status: Part-Time Professional
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: Mon - Fri, Weekend and Evening hours as need during peak season; hours not to exceed 29 hours per week.
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes.
With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
The Bookstore Assistant, Technology provides positive customer experience by promoting technology products and answering questions. This position suggests products and solutions to best support the customer. This role also stocks products and creates visually interesting displays. The Bookstore Assistant, Technology will also support technology product training for employees, as directed.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Focus, Communication, Guiding Interactions, Positive Approach and Sales Persuasion
ESSENTIAL JOB FUNCTIONS
Provides direct support to customers in the technology areas of the Bookstore.
Responds to customer inquiries and phone calls.
Assists customers on the retail floor, as necessary.
Assists with technology product questions, problems and exchanges within the guidelines of the Columbus State Bookstore Return Policy.
Assists with technology product training for employees.
Inventory and Sales
Ensures product areas are stocked, labeled and ensures the retail floor is clean.
Merchandises the retail floor with incoming technology products.
Participates in store inventory and cycle counts.
Creates visually interesting tech displays in key locations.
Promotes and sells technology products.
Maintains working knowledge of Bookstore practices and uses that knowledge to make reasonable judgement calls on the sales floor, on a situational basis.
Other Duties and Responsibilities
Usual Physical Requirements
Normal retail working conditions.
Employee regularly stands for extended periods of time, walks, and sits.
Regularly uses hands to lift and reaches with hands or arms.
Employee converses verbally with others in person or by telephone.
Vision demands include relatively detailed vision.
Employee frequently interacts with customers and other employees.
Employee climbs or balances, stoops, kneels, crouches or crawls, and lifts up to 50 pounds.
Typical retail environment.
Knowledge, Skills and Abilities:
Knowledge of: Bookstore policies and procedures; technology products; standard retail and merchandising practices and procedures.
Skill in: verbal and written communications; excellent listening skills; maintaining good public relations; superior customer service; basic computer applications and office equipment; sales techniques for technology products.
Ability to: effectively answer technology product questions; promote products; work independently or as part of a team; develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; think creatively to find solutions; exercise sound judgment while working on a sales floor; exhibit a pleasant public manner and telephone etiquette; develop and maintain effective working relationships with colleagues and stakeholders across the College and community; effectively work with persons of varying cultures and diversity.
High School Diploma or equivalency (GED).
One (1) year of customer service or sales experience. *An appropriate combination of education, training, coursework and experience may qualify a candidate.
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).