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Information Technology (IT Specialist) (#81589) Position Description
University of Hawaii at Hilo in Hilo, Hawaii
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Date Posted 11/26/2019
Faculty-Business-Information Systems And Technology
Employment Type Fulltime
Application Deadline Open until filled

The Computing Center, to which this position of Computer Specialist III is responsible, serves the entire UH Hilo Community. This includes the Office of the Chancellor, Division of Academic Affairs, Division of Administrative Affairs, Division of Student Affairs, and all sub-units. Design, develop, test and document data extraction programs for ancillary systems, and troubleshoots production programs and processes. Meets with user community in the analysis and design of applications programs, processes and systems. Meets with functional users of the Banner Student Information System to determine programming specifications for user reports. Design, develop, test and document reports for Banner Student Information System functional users. Create, extract, and provide SQL database scripts to meet the needs of campus requested reports or data from various different databases and enterprise application software. Define/create efficient retrieval programs for customized reports and ad hoc queries. Provision, program, test and install new VoIP phones for the campus. Manage and maintain VoIP instruments and numbers; reset voicemail passwords; apply programming changes to existing phones. Manage and maintain an inventory of VoIP phones and licenses. Coordinate with ITS Telecom and vendor to schedule downtime for maintenance and upgrades to the VoIP system. Maintain work relationships with other IT specialist within the UH system and outside of the UH system. Administer user accounts/profiles on application servers (e.g. DocuXplorer and TutorTrac). Schedules, manages, maintains and runs data extracts for Admissions, Registrars, Financial Aid, Athletics, Housing and Cashier’s offices. Maintain and runs data extract programs from the Banner Student Information System for Vendor Application systems (e.g. TutorTrac, Maxient, StarRez). Manage and maintain members of the UH Hilo Ohana List serve. Works independently to plan and analyze users requirements and provides programming and interface support for extracting data from vendor supplied software. Trains users in the use of DocuXplorer and VoIP phones, and other programs for which the position monitors and/or has subject matter expertise. Create and updates the email accounts for faculty, staff and students that are setup by the UH System on Servers located at UH Manoa. Work with UH ITS on UH System-wide initiatives (e.g. RFP for new VoIP System, Document Imaging System). Provide programming support for reports required by Institutional Research Office. Stays informed of advances in the field and pertinent changes in hardware and software technology. Attends meetings, seminars, and vendor demonstrations as appropriate. Supervise and train student assistants to support technology functions. Other duties as assigned

Minimum Qualifications

Possession of a pertinent baccalaureate educational degree in Management Information Systems, Computer Science or related field and 3 years of progressively responsible professional information technology experience with responsibilities for Progressively responsible professional experience in analyzing and designing programs, processing and systems, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawaiʻi broadband system; or equivalent education/training or experience. Considerable working knowledge of analysis and design of programs, processing and systems as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology. Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with an integrated information system. Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluation, integrate, and implement practical and thorough solutions in an effective and timely manner. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Desirable Qualifications

Write programs in SQL, PL/SQL Considerable knowledge of Banner Student Information System, Operational Data Stores. Considerable knowledge of a University environment. Working knowledge of telecom technology to include PBX and VoIP. Knowledge of computer hardware and software including the ability to install/uninstall/configure both hardware and software. Knowledge of computer server and client software in a Microsoft and Mac environment.

Pay Range

PBB, minimum $4,481/month

Applications (How to Apply)

For a complete description, application instructions and to submit an application, please visit NEOGOV and search for #81589 &/or IT Specialist. Please be sure to review the full job posting before applying. Failure to submit all required documents shall deem an application to be incomplete. Incomplete applications will not be considered. Note: If you have not applied for a position before using NEOGOV, you will need to create an account.

Inquiries (General)

Daryl Masuda; dmasuda@hawaii.edu; 808-932-7570

Please refer to position #81589 when making inquiries.

Application Deadline

Continuous recruitment. For best consideration, applications should be submitted by December 16, 2019.

Important Information

The official advertisement can be found at NEOGOV.

The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.

Individuals with disabilities who need a reasonable accommodation for the application or hiring process are encouraged to contact the EEO/AA coordinator(s) for the respective campus.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaiʻi may be viewed at the U.S. Department of Education’s Campus Safety and Security Data Analysis Cutting Tool, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Return to the Position Vacancies Listing.

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