Date: October 29, 2019
Title: Executive Director of Financial Aid
Position Number: 1029
Hours: 40 Hours/52 Weeks
Salary: Meet and Confer, Grade 18 - $95,508
Reports to: Associate Dean of Enrollment Management and Financial Aid
Close Date: December 2, 2019
At Grand Rapids Community College, the Executive Director of Financial Aid provides the vision, leadership, and
management of the Financial Aid Office and its staff, which awards approximately $40 million annually in federal, state,
and institutional aid. The Executive Director ensures that Financial Aid services are delivered in a timely manner,
following regulatory compliance, and with good stewardship of institutional, private, federal, and state financial aid
funds. This position requires a leader with a proven track record in the administration of financial aid and experience
with compliance audits, budget management, and reporting. The Executive Director needs to have experience
supervising a team, including professional and support staff. As a part of the enrollment management unit, the Executive
Director works collaboratively with Admissions, the Enrollment Center, Student Records, Student Success and Retention,
Student Employment Services, Cashiers, Budget and Finance, Information Technology, Instructional Support,
Institutional Research and Planning, the Dean of Student Affairs, and Academic Deans from the Schools of Arts and
Sciences and Workforce Development. This collaboration is focused on management of financial aid to meet enrollment
and completion goals and objectives.
ESSENTIAL JOB FUNCTIONS
- Lead and supervise the daily operation and functions of the Financial Aid Office, which consists of 20 full and part
time employees. Assess staffing alignment and financial aid department-related data.
- Make necessary changes to improve office function and service delivery.
- Monitor and ensure institutional compliance with federal and state regulations pertaining to financial aid across the
administration of various aid programs, as well as compliance with related provisions that impact institutional aid
eligibility. These include, but are not limited to, program and curriculum development, Drug and Alcohol Abuse
Prevention Policy, Title IX, consumer information, etc.
- Guide and oversee the development, documentation, and implementation of financial aid policies and procedures
that adhere to federal and state compliance requirements and align with GRCC's Strategic Plan, College Action
Projects, and other priorities.
- Supervise and assess the effectiveness of technology support systems that are directly connected to financial aid
processes and services. Lead the exploration and implementation of new technology solutions to streamline
financial aid processes and improve service delivery. Develop and submit annual IT project requests to support office
- Request and assess vendor software and service quotations and proposals, as necessary. Contract and coordinate
with consultants and implementation teams to monitor and improve financial aid compliance and service delivery.
- Serve as primary institutional contact for the Department of Education, as well as the institution’s primary
destination administrator for the Department of Education's Student Aid Internet Gateway, with the responsibility of
assigning staff COD, NSLDS, and other access roles. In this role, the Executive Director provides appropriate updates
and reports regarding changes in compliance and policy matters to the President, Provost, and other leadership.
- Responsible for gathering, monitoring, assessing, and reporting financial aid information and data for various
programs and services, and using this data and assessment for change management and improvement initiatives.
Examples of these programs include satisfactory academic progress, attendance verification, default
management, and scholarship utilization.
- Oversee the process to gather and test data to complete and submit the Fiscal Operations Report and Application
to Participate (FISAP) to the Department of Education annually.
- Responsible for the following additional state and federal reporting requirements: National Postsecondary Student
Aid Study, Student Financial Aid IPEDS Survey, Michigan Department of Civil Rights Native American Indian Tuition
Waiver Reporting, Center for Educational Performance and Information Data Report.
- Coordination with college departments to collect data, produce, and post the Net Price Calculator annually.
- Resolve student concerns and complaints, including follow-up and documentation for accountability reporting and
process improvement opportunities
- Complete annual evaluations and identify training needs for the Associate Directors of Financial Aid Operations,
Customer Service, and Compliance, the Senior Functional Analyst, and the Office Manager.
- Develop and implement annual department plans that align with the strategic goals of the college, as well as those
of the Enrollment Management Team and Student Affairs.
- Encourage the involvement of staff on committees and project teams to build positive relationships internally and
externally to benefit students and the college.
- Identify office budget needs and submit annual and mid-year budget requests.
- Approve all department requests for budget expenditures and fund transfers, and monitor monthly budget reports.
- Monitor campus-based aid (Federal Supplemental Educational Opportunity Grant and Federal Work-Study)
allocations. In coordination with the Business and Finance and Student Employment Services Offices, reconcile
Federal Work-Study awards and earnings on a monthly basis.
- Coordinate with Instructional Services and other team members to offer financial aid eligibility guidance related to
new programs. Oversee the submittal of new programs and other changes on the college's Eligibility and
Certification Approval Report (ECAR). Communicate with the Department of Education, as needed to address
- Oversee the Program Participation Agreement recertification process, as needed.
- Prepare for and coordinate annual audits, as well as state and federal program reviews, as needed.
- Develop and implement operational student procedures, processes, and communication that enhance
student navigation of the financial aid system and overall experience.
- Coordinate campus wide communications, updates, and training on financial aid requirements and changes
impacting students or operational processes.
- Identify and follow up on requested actions associated with institutional accreditation requirements. Handle highly
sensitive information and confidential records and materials in compliance with state and federal regulations.
- As a member of the Enrollment Management Team, participate and support the Enrollment Management
strategic direction including priorities and established outcomes measures.
- Actively support and promote the Student Affairs Service Excellence model.
- Work with other administrative and service offices on campus to contribute to successful student retention,
transfer, and completion.
- Participate in financial aid presentations and FAFSA workshops on campus and at area high schools and local
- Attend and actively participate in Deans Council, Student Affairs Leadership Team, Default Management Team,
Curriculum Approval Team, Drug and Alcohol Abuse and Prevention Program Team, and the Strategic Leadership
Team. Provide input at Academic Governance Council, when requested. Participate in College Action Projects,
policy review teams, and other committees, as needed.
- Regular attendance during normal scheduled hours is required. Being present is essential for serving customers
and performing the essential functions of this position.
MARGINAL JOB FUNCTIONS
- Attend professional development conferences, trainings and workshops in order to stay abreast of current
regulations in financial aid and the student account industry.
- Perform other duties as assigned.
- Master's Degree in higher education, finance or related area required
- Three to five years of experience managing Title IV student financial aid programs at a post-secondary level.
- Knowledge of state and federal financial aid programs, compliance regulations, and reporting requirements.
- Minimum of four years of supervisory or leadership experience in Financial Aid.
- Demonstrated experience maintaining positive interpersonal relationships, motivating others and working
effectively as a member of a team.
- Proficiency with MS Office products and student information systems (preferably PeopleSoft Campus Wide
Information System}. Experience with financial aid-related software and web systems (SAIG, COD, NSLDS, FAAccess,
- Strong analytical skills, comfort with technology and statistical data analysis.
- Ability to demonstrate process improvement experience and strategic thinking.
- Demonstrated ability in communication, team building and interpersonal skills. Demonstrated ability to work with
and respect diverse population.
- Excellent listening and communication skills, both verbal and written. Must demonstrate a high level of customer
service and ability to communicate effectively with a diverse student, staff and business partner population.
- Demonstrated problem solving skills, and ability to evaluate, analyze, create, and make decisions with critical
- Exceptional planning and organizational skills and the proven ability to manage multiple, complex projects
- A high level of personal and professional integrity and ability to maintain confidentiality.
- Ability to delegate work appropriately, set clear directives and goals and manage the workflow of staff.
- Must demonstrate attention to detail, organizational skills, financial accountability, and sound decision-making and
- Ability to work under pressure and in an environment with frequent interruptions.
- Must use good judgement in handling sensitive, confidential, or difficult situations in a pleasant and professional
- Sitting for extended periods of time.
- Standing for an hour or more during presentations and events.
Method of Application
Grand Rapids Community College is only accepting online applications for this position. Please apply on the GRCC
Human Resources webpage. Submit a cover letter and resume in one document. The opportunity to apply for this
position will close on December 2, 2019 at 11:59 PM ET. Individuals with diverse backgrounds are encouraged to apply.
Grand Rapids Community College is an Equal Opportunity Employer.
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and
dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities
regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender
expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all
programs, activities, services, employment and advancement including admissions to, access to, treatment in, or
compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC
programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and
eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will
not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an
investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick
Avenue NE, Grand Rapids, MI 49503-3295.