Job Description

 

Patient Services

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.
The Cultural Translation Program Manager develops and maintains culturally sensitive translation programs to expand and enhance the family experience for the Spanish speaking population. Combines education, capacity-building, and advocacy to strengthen the support system and continuum of health care services for children and their families. The Program Manager will serve as the primary point of contact for internal and external stakeholders on projects, expansion, and process improvement efforts. Responsible for guiding internal and external clients and management in the development of project work that addresses the strategic priorities of the organization. Provides leadership for multiple projects, including project scoping and planning, analysis and issue resolution, and deliverable development and presentations.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Collaborates with LPCHS/SHC leaders and other community service organizations to develop and implement culturally sensitive services to non-English speaking patients and families.

• Coordinates, implements, and executes projects ensuring consistency with organizational strategy, commitments and goals. Facilitates the definition of program scope, goals, deliverables, and resource requirements.

• Develops, creates, and maintains policies and procedures for translation of patient education materials, both clinical and non-clinical, ensuring consistent culturally-accurate translations.

• Recommend policies and operating procedures to ensure positive hospital-patient relations; develop new programs and services as appropriate; evaluate existing services to ensure efficiency, quality and effectiveness of operations.

• Oversees the services provided by Spanish Language Parent Mentors. Leads the team in best practices including creating policies and procedures as appropriate to ensure communication of any new changes to the department.

• Partners with department leaders to create specific Spanish language services and initiatives. Provides education to staff on culturally sensitivity.

• Partner with other departments, initiatives, leaders at Stanford Children's who are working to create specialized services for Spanish language patients and families

• Oversees the schedule and interactions of Spanish Language Parent Mentors

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university

Experience: Three (3) years of progressively responsible and directly related work experience

License/Certification: None Required

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Working knowledge of establishing standard workflows in both inpatient and outpatient settings

• Knowledge of human centered design

• Organizational and problem solving skills with the ability to prioritize multiple projects, make informed judgments and to develop solutions for complex problems

• Ability to solve problems and identify solutions

• Ability to work effectively both as a team player and leader

• Ability to work effectively with individuals at all levels of the organization

• Ability to conduct analysis and formulate conclusions

• Ability to design new programs and lead process improvement projects

• Ability to foster effective working relationships and build consensus

• Ability it conduct literature reviews

• Demonstrated attention to detail and customer service orientation, with ability to be flexible in responding to customer needs

• Ability to utilize Microsoft programs

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $82,118.40 to $108,919.20

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

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