Job Description

 

Position Family Engagement Specialist

Department Homeowner Services

Reports To Director of Homeowner Services

Category Full-Time, Exempt

 

 

Are you looking for a fulfilling career that can make a real difference in your community and the world?

 

 

Description

The Family Partner Engagement Specialist is responsible for building a positive relationship with Habitat partner families after they’ve moved in to their new home by assisting with projects and helping to solve problems. They play a pivotal role in forging a strong relationship between homeowners, their neighbors, Habitat, and other stakeholders The Family Partner Engagement Specialist will:

• Coach, support, and provide resources to family partners.
• Collaborate with Habitat administration and staff, community partners, and other stakeholders to identify and develop family and community engagement strategies that promote successful homeownership.
• Schedule annual assessments for homes in our community land trust portfolio.

 

 

This position works directly with the public. Strong people skills are required. A background in social service and/or working with vulnerable populations is highly desirable.

 

Primary Duties and Core Responsibilities

• Serve as primary contact for Habitat homeowners post purchase
• Maintain existing relationships and establish new partnerships with Habitat homeowners and other stakeholders
• Conduct equitable and inclusive public engagement around such topics as transportation, financial wellness, green infrastructure, climate, and other sustainability issues.

 

 

Other Duties as assigned

• Attend homeowner association meetings when needed
• Work with Director of Homeowner Services to engage partner families in neighborhood projects or in other capacities as needed
• Maintain homeowner services department’s social media page

 

 

Qualifications

• Bachelor's degree in Social Services or experience in related field which focuses on interaction, communication, and support of vulnerable populations
• Strong customer service background in any field which demonstrates applicant’s ability to work with the public and vulnerable populations
• Background in, or understanding of, community land trusts and homeowner associations
• Strong organization and problem-solving skills
• Attention to detail and ability to prioritize tasks appropriately
• Proficient in Microsoft Office applications and SharePoint Online
• Self-motivated, ability to interact with a diverse group of people, handle multiple tasks simultaneously, and work in a team environment
• Occasional evening or weekend work may be required

 

 

Physical Demands and Work Environment

• The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.
• While performing the duties of this job, the employee is frequently required to remain in a stationary position for long periods while operating a computer to create documents, conducting research, sending and receiving email, and participating in meetings; communicating on a telephone and in person; reading and writing; applying logic and focusing attention in the presence of distractions.
• Must be able to lift 25-50 lbs.

 

 

Certificates, Licenses, and Registrations

• Valid driver's license with a good driving record

 

 

• We are proud to offer a competitive salary and benefits package, including:

Health, Dental and Vision Insurance

Short & Long term disability and life insurance

Flexible Spending Account

403b retirement plan with matching after one year

11 paid holidays + vacation days

 

Tacoma/Pierce County Habitat for Humanity is an equal opportunity employer. We are committed to cultivating a staff who reflects the communities in which we build. We aim to attract candidates who broaden our diversity of race, gender, sexual orientation, age, ethnicity, religion, cultural experiences, skills, and community representation. We seek employees who value collegiality, respect, and pride in workplace. We believe the inclusion and amplification of our differences create a more effective workplace and a more compassionate world.

 

If you are selected for this position, Tacoma-Pierce County Habitat for Humanity will conduct a background and driving record check before hire.

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