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Customer Service Specialist 3 - Enrollment Services
Cascadia College in Bothell, Washington
 
 
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Date Posted 06/08/2019
Category
Admin-Admissions and Enrollment
Salary $2,978.00 - $3,346.00 Monthly -  
Employment Type Full Time Classified
Application Deadline Open until filled
 
 
 
 
 
Job

Cascadia College is seeking highly motivated individuals who are interested in being part of a small, friendly community, with a faculty and staff that are dedicated to meeting the needs of our students. We are the newest college in Washington State's community and technical college system, and  take great pride in our earning environment focused on diversity, equity and inclusion, as well as our focus on environmental stewardship and global awareness.

Cascadia College employees receive a 5% King County Premium Pay in addition to base salary, beginning July 1, 2019.

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In order to submit an application packet and move forward to the Search Committee, please attach all of the following to your NEOGOV application: 
 
  1. Cover Letter (not to exceed two pages) that specifically addresses how applicant qualifications and experiences meet the minimum qualifications, preferred qualifications and the characteristics of the position.
  2. Resume.

Attachments from prior applications will not upload automatically to your new application.
If you find that you are unable to attach your cover letter and resume, this means you are using an outdated browser that can't support the online functionalities. Please call NEOGOV Customer Support at 1-855-524-5627 for assistance.
 
Cascadia College is committed to creating and supporting a diverse faculty, staff and student population. Individual differences are celebrated in a community of learners focused on diversity, equity and inclusion. Cascadia does not discriminate on the basis of race, color, religion, sex/gender, sexual orientation, national origin, citizenship status, age, genetic information, marital or veteran status, or the presence of any sensory, mental or physical disability, and is prohibited from discrimination in such a manner by college policy and state and federal law.

Persons with disabilities needing assistance in the application process may make request to the Executive Director of Human Resources by calling (425) 352-8880.


Position Summary: Under the general direction of the Assistant Director of Enrollment Services, the Customer Service Specialist 3 – Enrollment Services serves as a senior customer service specialist for prospective, new, and continuing students, handling complex, cross-agency customer needs. Positive and efficient customer service is provided in-person at the front counter, via email, and over the telephone. This position provides general programmatic support for Admissions, Enrollment Services, Student Financial Services, Basic Education for Adults, International Programs, Advising, Disability Support Services, assessment testing, cashiering and/or student development functions and staff. This position also trains and supports new and lower level staff in aspects of processes, customer relations, and problem resolution. Identifies and recommends change to agency policies and procedures that hamper customer access to college services.



 

Examples of Duties / Knowledge & Skills



Kodiak Corner One Stop Shop/Welcome Desk Services

  • Greet and assist students, faculty, staff, and the general public
  • Answer and respond to telephone calls, messages and electronic inquiries in a timely manner
  • Answer questions concerning, and consults with Enrollment Services, Student Financial Services, Academic Advising, Disability Support Services, Veterans Services, and other campus services
  • Make appointments/referrals to appropriate Student Success Services staff members/offices
  • Schedule individual and group advising appointments
  • Create, file and maintain student records
  • Create student photo IDs
  • Maintain supplies in the self-help area for students
  • Maintain the confidentiality of student records and information
  • Resolve customer service issues
  • Perform clerical/administrative duties
  • Participate in committees, professional development opportunities, and team- and college-wide meetings as appropriate
  • Train and direct the work of student employees
  • Approve flyers for campus posting
  • Copy, scan, fax and email documents

Customer Service to Students - Enrollment /Cashiering
  • Receive payments of tuition, parking permits, bus passes, and other fees/fines
  • Perform opening and closing duties associated with receiving payments
  • Monitor enrollment waitlists and process student enrollment requests
  • Manage record retention for student files
  • Determine student placement levels and recommending different methods of assessment
  • Proctor assessment testing and testing for students with testing accommodations
  • Determine Washington state residency for tuition paying purposes
  • Use the Student and Financial Management Systems to view and update student records
  • Interpret policies and procedures for students, faculty, staff, administrators and community members

Other Duties as Assigned  
  • Perform other duties as assigned to support the team in achieving its service objectives.

Note: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the area.
 

Minimum qualifications & Requirements


Minimum Qualifications:

  • An Associate's degree AND three years of experience providing assistance to customers regarding inquiries, complaints or problems; OR equivalent customer service experience
  • Demonstrated strong interpersonal, telephone, email and communication skills
  • Demonstrated commitment to and interest in diversity, equity and inclusion and the ability to support a multicultural workplace and educational environment
 
Preferred Qualifications:
  • Work experience in a college's office of registration, admissions, cashiering, financial aid, support services or a related function
  • Strong computer knowledge with the ability to navigate through Microsoft Office applications
  • Experience with computerized registration applications within the Washington State System for Community & Technical Colleges or PeopleSoft
  • Demonstrated strong organizational skills and ability to handle multiple tasks simultaneously and determine priorities
  • Ability to successfully communicate (written and orally) in a second language

 

Supplemental information


Terms of Employment:
This is a full-time, twelve-month Classified position. This position works 40 hours per week, Monday – Friday; may include occasional evening responsibilities. The position is allocated to pay Range 39 under the Higher Education Salary Schedule. Initial salary placement is between the ranges of $2,978.00 - $3,346.00 per month, with yearly step increases to the maximum salary of $3,871.00 per month. This is a represented position.  

Cascadia College employees receive a 5% King County Premium Pay in addition to base salary, beginning July 1, 2019.

Following a successful probationary/trial service period, employees attain permanent status. Cascadia College offers a comprehensive benefit package including tuition fee waiver.


Physical Work Environment:
Sedentary Work: Involves staying in a stationary position to a significant degree. Jobs are sedentary if moving is required only occasionally and all other sedentary criteria are met. Work is primarily performed at the Cascadia College campus, in an office environment and requires standing and/or sitting and using computers for extended periods of time.
 
Position in this class typically require operating a computer and telephone, communicating, observing and repetitive motions.
 
Exerting between 10-30 pounds of force occasionally and/or a negligible amount of force frequently to transport, put, install, remove, or otherwise move objects. 



Condition of Employment:
Cascadia College maintains a drug free work and learning environment and prohibits smoking in all college buildings and state-owned vehicles. Cascadia College employees must be able to successfully work in and promote a professional and educational environment that focuses on diversity, equity and inclusion.

This positon has been designated as a bargaining unit position represented by the Washington Public Employees Association.


In recognition of the Jeanne Clery Act, information on our campus safety can be found at www.uwb.edu/safety


 
*Please note - The college does not sponsor employment-based visas*

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