Reports to: Counseling Supervisor

Location: Hybrid, must reside in Iowa

Hours: Full time, Monday-Friday 11am-7pm (Most training will be during weekday daytime hours)

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the role

Conduct follow-up contact and support to people at risk for suicide and struggling with substance abuse. Counselors can expect to be in communication with people in high-risk situations who may be actively suicidal. Counselors will assess for immediate client risk while building rapport and client engagement and work collaboratively to identify safe, positive ways of coping and/or develop a safety plan. Emergency intervention may be needed at times. Remain calm and professional in high-stress, sometimes life-threatening situations. Utilize appropriate English spelling and grammar while exhibiting a friendly demeanor. Build relationships with community partners, conduct trainings, and collect/report on detailed data.

Monday-Friday 11am-7pm (most training will be during weekday daytime hours). Occasional flexibility to attend morning meetings (2-3x/month), overtime opportunities available.

Benefits

• This position starts at $18.50-$20 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. Learn more here.
• $1,000 sign-on bonus.
• Generous paid time off, including floating mental wellness days. Full time employees begin at four weeks paid time off per year.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Organized. You possess strong organizational skills and can oversee daily responsibilities.
• Positive. You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.
• Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.

What you’ll do

• Conduct follow-up contact and support to people at risk for suicide and struggling with substance abuse.
• Counselors can expect to be in communication with people in high-risk situations who may be actively suicidal.
• Counselors will assess for immediate client risk while building rapport and client engagement and work collaboratively to identify safe, positive ways of coping and/or develop a safety plan.
• Emergency intervention may be needed at times.
• Utilize appropriate English spelling and grammar while exhibiting a friendly demeanor.
• Build relationships with community partners, conduct trainings, and collect/report on detailed data.

What you need

• Bachelor’s degree in human services or related field with one (1) year relevant experience OR master’s degree in human service-related field.
• Comfort using basic computer software.
• Basic typing and data entry skills.
• High comfort with computers with ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Private home office to ensure confidentiality.
• Reliable, high-speed internet at home (Minimum 15 Mbps download speed / 5 Mbps download speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Live in Iowa.
• Successfully complete required trainings within required time periods.
• Experience in crisis services preferred.
• Education or training in trauma-informed care preferred.
• Experience in strengths-based practices preferred.
• Experience in conflict resolution and de-escalation techniques preferred.
• Ability to clearly communicate emotional support to people in crisis preferred.
• Background in motivational interviewing preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application

We’re excited to hear from you! All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letters accepted until position filled.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• On call
• Weekend availability

Supplemental pay types:

• Signing bonus

Application Question(s):

• Must reside in Iowa

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Cedar Rapids, IA 52403