How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

To provide support to various sites and reception teams to facilitate coordination of divisional patient care services.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Receive and assist patients, visitors, and staff.
• Monitor waiting area activity and assure a clean, organized, and safe environment.
• Support patients and families by proving information and/or other needs as requested.
• Process and compile patient paperwork/tablet for exams
• Answer/ accurately record any phone messages and assure they are triaged to appropriate location.
• Accurately schedule and reschedule exams for patients.
• Facilitate and communicate pre-arrival functions through confirmation calls and other correspondence.
• Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
• Respond to patient’s inquiries related to insurance plans directing as appropriate.
• Assist patients with payment questions and/or facilitate billing collections process by credit card transactions.
• Utilize paging system to contact appropriate staff as required.
• Demonstrate ability to complete multiple tasks independently.
• Identify and track reoccurring operational problems and participate in resolution.
• Participate in creating efficient patient flow coordinating with nursing, technical staff and faculty.
• Required to have knowledge and adhere to University and Departmental policies and procedures.
• Train and cover across different modalities and various sites within the Radiology Department
• Works a dynamic schedule, could cover days and/or afternoons, 7 days/week.
• Hours can change suddenly due to coverage, as needed.
• Serve as chaperone/screening coverage as needed.
• Other duties as required.

Required Qualifications*

• High School diploma or equivalent
• 2-3 years of customer service experience
• Excellent attendance record
• Flexible schedule

Desired Qualifications*

• Working knowledge of MiChart(Radiant), SECTRA, and PACS cube.
• Familiarity with medical terminology.
• Preference given to those with Radiology background.

Work Schedule

TBD- Variable weekends along with working Days/Afterrnoons

Work Locations

East Ann Arbor Health and Geriatrics  Room 1811

 4260 Plymouth Rd.

Ann Arbor, MI 48109-2700

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.