• Act as a receptionist for all visitors to the Student Services area
• Respond to internal and external customer requests via phone, email, and in-person
• Provide routine information and give directions
• Provide clerical support to the staff within the department
• Coordinate and monitor staff scheduling, coverage, and needs in conjunction with the staff member’s supervisor within the Student Services department at North Campus
• Monitor Admissions and other departmental email accounts (as necessary) and respond to inquiries
• Verify, review and process forms and other documents received or requested at the Student Services counter for completeness and conformance with established regulations and procedures
• Process correspondence in relation to Student Services
• Process change of student information requests
• Assist with sorting incoming and outgoing mail at North Campus for Student Services
• Provide assistance and complete tasks related to campus tours, outreach events, and CRM data entry
• Provide supervision and mentoring to workstudy students and/or student ambassadors, as necessary

• Participate actively in departmental staff meetings
• Assist with other duties and special projects as assigned such as Open House events and Graduation
• Occasional weekend or evening work may be required
• May participate on various college committees and other institutional activities
• Assist with the student registration process as necessary prior to each college semester
• Assist staff and students with various support tasks including accessing computerized information

• Perform other related duties and responsibilities as assigned

QUALIFICATIONS:

Knowledge of:

• FERPA law
• Microsoft Office software including Word and Excel.
• Principles and procedures of record keeping.
• Excellent spelling, grammar and punctuation skills.
• Modern office procedures, methods and computer equipment.

Ability To:

• Provide exceptional customer service
• Interpret and apply the policies and procedures of the function to which assigned.
• Multi-task while working in a high-traffic area.
• Work independently in the absence of supervision.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  • Making observations
  • Reading and writing
  • Communicating with others
  • Operating assigned equipment
  • Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  • Standing or sitting for extended periods of time
  • Operating assigned equipment
  • Handling varied tasks simultaneously
  • Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  • Making sound decisions
  • Responding to questions
    • Demonstrating intellectual capabilities