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Assistant Director
Job Description
Posting Number
PG192590EPInternal Recruitment
NoWorking Title
Assistant DirectorAnticipated Hiring Range
$48,000- $51,000Work Schedule
Monday - Friday; 8:00am - 5:00pm; Ability to work occasionally during evenings and weekends.Job Location
Raleigh, NCDepartment
Scholarships & Financial AidAbout the Department
The mission of the Office of Scholarships and Financial Aid is to deliver a quality, affordable education to all students, regardless of their financial circumstances. The office administers a comprehensive array of programs (need and merit-based) to more than 23,000 undergraduate, graduate, and professional students annually, committing and disbursing in excess of almost $300 million per year.
Essential Job Duties
Responsibilities of the Assistant Director of the Office of Scholarships and Financial Aid:
- Manage a caseload of approximately 2,800 students utilizing a holistic approach to counseling and case management for students (and parents) which includes concepts of affordability, cost of education, financial awareness, campus resources, and payment options;
- Provide information about all student financial aid programs and program characteristics such as type of aid, funding source, amounts, interest rates, repayment requirements, application procedures, and individual student eligibility requirements such as academic, financial, enrollment, etc.;
- Calculate student award packages utilizing various software programs and federal, state, and university resources, including gift aid and self-help, while maintaining compliance with federal and state regulations and the internal policies and procedures of the university;
- Have direct contact with students and parents face-to-face, via phone or email, or within other communication platforms;
- Manage specific student financial aid program(s)/office function(s), for example, scholarships, study abroad, Satisfactory Academic Progress, and athletics (list is not all-inclusive) as assigned;
- Exercise professional judgment in individual student situations;
- Provide outstanding customer service while demonstrating patience and understanding to students and parents who are seeking and/or receiving financial aid;
- Participate in an extensive outreach program requiring strong public speaking skills;
- Demonstrate a positive attitude, professional demeanor, and a willingness to adapt to change and take on new challenges
Other Responsibilities
Other duties as assigned.
Minimum Education and Experience
Master’s degree or Bachelor’s degree and a minimum of three (3) years of relevant experience in administering scholarship and/or financial aid programs.
Other Required Qualifications
Thorough understanding of federal, state, and institutional financial aid programs, policies, and procedures;
Strong quantitative and analytical skills, organizational skills, and attention to detail;
Ability and professional knowledge sufficient to think critically, troubleshoot, validate, and resolve complex matters;
Ability to multi-task and work independently, but also function as a positive, productive, and collegial member of a team;
Exceptional communication skills, including the ability to explain complex concepts in clear and concise language and to speak publicly to large groups;
Ability to navigate through electronic records to locate necessary information to assist students and complete appropriate processes;
Mastery of Microsoft (Word, Excel, Powerpoint) and Google (Mail, Drive, Sheets) applications and strong basic computer skills;
Present a positive image of the university and the office at all times.
Strong quantitative and analytical skills, organizational skills, and attention to detail;
Ability and professional knowledge sufficient to think critically, troubleshoot, validate, and resolve complex matters;
Ability to multi-task and work independently, but also function as a positive, productive, and collegial member of a team;
Exceptional communication skills, including the ability to explain complex concepts in clear and concise language and to speak publicly to large groups;
Ability to navigate through electronic records to locate necessary information to assist students and complete appropriate processes;
Mastery of Microsoft (Word, Excel, Powerpoint) and Google (Mail, Drive, Sheets) applications and strong basic computer skills;
Present a positive image of the university and the office at all times.
Preferred Qualifications
N/A
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required
NoCommercial Driver's License required
NoJob Open Date
05/16/2023Special Instructions to Applicants
Please attach a resume, cover letter, and contact information for three (3) professional references.
Position Number
00105230Position Type
EHRA Non-FacultyFull Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventIs this position partially or fully funded on ARRA stimulus monies?
NoDepartment ID
322501 - Scholarships & Financial AidAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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