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Enrollment Counselor
College of Western Idaho in Boise, Idaho
 
 
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Date Posted 04/18/2019
Category
Admin-Admissions and Enrollment
Employment Type Fulltime
Application Deadline Open until filled
 
 
 
 
 

Tracking Code
 

946-801

Job Description

FLSA STATUS: Non-Exempt

POSITION TYPE: Full-Time, Benefit-Eligible

DEPARTMENT: Admissions & One Stop

RESPONSIBLE TO: Assistant Director, Admissions & Recruitment

ESTIMATED CLOSING DATE:May 1, 2019

POSITION SUMMARY

Reporting to the Assistant Director, the Enrollment Counselor works closely with members of the Enrollment Team as well as a wide variety of Enrollment & Student Services staff to deliver a full range of enrollment services and counseling to prospective students and their families, counselors, community age­­ncies, and the community at large. The Enrollment Counselor will be an experienced customer service professional who participates in all aspects of enrollment services, counseling, and support.

The Enrollment Counselor is responsible for the enrollment services delivered throughout CWI's ten county service area and CWI One Stop Student Services locations; and provides expert guidance to other CWI staff, students, and their families. The Counselor will provide strong leadership and excellent customer service to the CWI community and will have responsibilities including, but not limited to: Open House events, high school visitations, community events, college fairs; prospect, applicant, and admitted student follow up, and assisting with Orientation for new students. Enrollment Counselors also schedule one-on-one meetings with students and parents, process applications, and have face-to-face interaction with students. Evening and weekend hours are required as assignments and demands dictate. Use of personal vehicle is required.

ESSENTIAL FUNCTIONS OF THE JOB

  • Work closely with other student services and enrollment management staff to provide complete and accurate enrollment information and excellent service to students.

  • Provide support to students, parents, or college personnel regarding detailed enrollment issues above and beyond routine information and processes.

  • Keep abreast of federal and state regulations related to admissions and financial aid, and monitor compliance with those requirements.

  • Review admissions and financial aid status.

  • Maintains expert-level knowledge of applicable policies, procedures, regulations, rules, statutes and laws. Assists the CWI community in ongoing compliance efforts.

  • Provides Enrollment, Advising, Financial Aid, and Registrar information and assistance to current and prospective students, staff members, and the general public.

  • Work to resolve issues by answering questions and tracking the issue to completion.

  • Maintain student files and records.

  • Maintain up-to-date knowledge of college policies, procedures, programs, and articulation with other colleges, and surrounding state/private colleges and universities.

  • Input a variety of information into computer databases.

  • Assist in gathering data for preparation of reports, and other documents. Create and maintain required department reports.

  • Attend and provide assistance to other Enrollment Services staff for enrollment events.

  • Participate on College Committees, staff and professional meetings, and other appropriate meeting/committee assignments.

  • Maintain effective working relationships with faculty, staff, and clients and actively support a team approach to accomplishing goals.

  • This position requires the ability to travel, load and transport admission materials, displays and other equipment (Occasionally lifting in excess of 50 lbs.) and requires extended working hours at varied work locations, Regional travel is 2-3 times per week to visit schools w/occasional overnight stay.

  • Assisting with the planning and implementation of, and participating in, Orientation, Advising and Registration sessions.

  • Serves as a key staff member in Enrollment and Student Services process and record keeping functions of which may include all registration processes such as class registration, program changes, name changes, audit and pass/withdraw options, forms, financial aid and information.

  • Prepares periodic large mailings to the general public and target audiences.

  • Conveys by words and action the values expected by CWI.

  • Performs other duties as assigned.

MINIMUM QUALIFICATIONS

  • Associate degree. Bachelor's degree preferred.

  • 1-3 years of experience in a collegiate setting preferably in the Dual Credit, Registrar's, Admissions, Student Enrichment or Financial Aid office preferred.

  • Strong technical abilities: database systems, presentation software, Microsoft Office suites, or equivalent.

  • Experience working in a community college setting, serving a diverse, non-traditional student population preferred.

  • Strong cross-cultural interpersonal and writing skills are necessary, including public speaking skills and ability to represent the college in a positive way to diverse populations

  • Experience with Ellucian Colleague ERP or other major ERP systems preferred.

  • Bilingual (Spanish/English) preferred.

CWI OFFERS A COMPETITIVE BENEFITS PACKAGE THAT INCLUDES

  • Affordable health insurance coverage - medical, dental, and vision

  • Opportunity for flexible spending and dependent care accounts

  • Generous retirement plan, depending on position, may include:

    • Participation in Public Employee Retirement System of Idaho (PERSI) defined benefit plan, or

      • Mandatory employee contribution of 6.79% of earnings

      • Employer contribution of 11.32% of earnings

    • Participation in the Optional Retirement Plan

      • Mandatory employee contribution of 6.97%

      • Employer contribution of 11.24% of earnings with 100% immediate vesting

  • Employer covered life and disability insurance

    • Additional employee, spouse, and dependent life insurance available for purchase

  • Access to Employee Assistance Program (EAP)

  • CWI tuition reduction for employees, spouse, and dependents (restrictions apply)

    • Reciprocal agreements with other Idaho colleges and Universities (restrictions apply)

  • Vacation accrues based on length of service with CWI

  • Sick Leave accrued at a rate of 8 hours per month

  • Ten paid holidays per year

  • Employee discount programs from many local businesses

Salary Range 

$15.52 - $18.62 per hour

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