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Director of Financial Aid
Southeastern Community College in West Burlington, Iowa
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Date Posted 04/01/2019
Admin-Financial Aid
Employment Type Fulltime
Application Deadline Open until filled

The Director of Financial Aid is Responsible for management and administration of all policies, processes, and activities related to SCC's federal Title IV, state, and local student financial aid, scholarships, loans and work study awards. Provides oversight and makes decisions regarding the planning, implementation, organization, maintenance, and evaluation of staff and institutional functions related to student financial assistance. Serves as college's Chief Compliance Officer providing guidance and monitoring of SCC's adherence to laws, regulations, and reporting requirements associated with Title IV funding and other governing bodies.
The Director of Financial Aid will abide by the employment contract and relevant policies and guidelines of the Board of Trustees.
This position is a full-time position (261-day contract); salary commensurate with experience and qualifications, with a starting salary of $50,000.00. Benefits include single ($500 deductible) medical, dental & vision insurance, $50,000 life insurance, long-term disability, paid sick leave, 15 days vacation and participation in IPERS or TIAA-CREF retirement plan.

Essential Duties Summary 
Responsibilities include but are not limited to:

  • Learn and embrace the comprehensive community college philosophy and related Iowa Code.

  • Learn, apply and role-model all SCC policies and procedures, including but not limited to the strategic goals and expectations of accountability within the Student Services Division.

  • Embrace and support constructive change; work efficiently and effectively to improve student Financial Aid services, processes and related college operations.

  • Provide leadership toward building a positive team working environment within the Financial Aid department and across the institution; treat others with respect and compassion as a representative of SCC.

  • Apply ethical standards to work situations; make work decisions in accordance with SCC's values and goals; show respect and sensitivity for cultural differences and promote a harassment-free environment.

  • Provide exemplary customer service and establish a welcoming and trusting environment for all visitors and consumers of the Financial Aid/Enrollment Services departments and their resources.

  • Serve as primary responsible party for the administration of federal, state, and institutional financial aid programs to include the application, authorization, disbursement and reconciliation of said programs.

  • Maintain a high level of knowledge and awareness concerning the administration of financial aid programs including regular monitoring of proposed changes to related legislation and/or accrediting requirements. Provide information sessions/programming to educate general college staff on financial aid issues as appropriate.

  • Create or modify processes, policies and procedures as required due to changes in federal, state or institutional regulations.

  • Develop procedures for administration of special conditions or professional judgments in the institution as associated with student financial aid.

  • Administer student aid funds according to complex federal, state and institutional guidelines and regulations.

  • Effectively compile and disseminate information promoting all financial aid opportunities available to current and prospective students through multiple communication mediums (written, electronic, verbal).

  • Facilitate and refine internal processes to provide all students with the necessary information and assistance to understand and apply for financial aid, loans and scholarships.

  • Develop, evaluate, and enhance comprehensive programming to educate and counsel current and prospective students on financial aid related issues including but not limited to: personal financial literacy, satisfactory academic progress (SAP), TITLE IV refunds, debt management, loan regulations, and consequences of non-attendance, withdrawal from classes, and/or loan default.

  • Maintain an open line of communication with all college staff in order to more effectively meet the needs of all students, at the same time informing SCC staff of modifications to regulations or application procedures.

  • Serve as the college's Chief Compliance Officer by providing guidance and systematic monitoring of SCC's adherence to all regulations and reporting requirements associated with Title IV and other accrediting or regulatory bodies.

  • Serve as primary contact for all inquiries, requests or complaints related to the SCC Financial Aid Department, and during all SFA audits.

  • Provide accurate and complete accounting/reconciliation of all financial aid revenue and expenditures to assist with institutional reporting and annual audits as needed. Provide all required/requested documentation and records to auditors upon request.

  • Work closely with the third-party sponsors (such as Vocational Rehabilitation and WIA) to provide up to date and timely service to students.

  • Maintain, assess, and refine processes for the timely and accurate reporting of financial aid data as required under federal, state and institutional guidelines. Responsible for the completion of the FISAP, State Financial Aid Report, financial aid portion of IPEDS, and the financial aid portion of the Common Data Set, and other reports as directed.

  • Develop and implement training programs for financial aid staff, and other college employees as appropriate, regarding policies, procedures, departmental goals and expected characteristics of customer service.

  • Coordinate the work-study program for students seeking part-time job placement while attending SCC.

  • Work collaboratively with other campus-based assistance programs (Voc Rehab; WIA; PACE; SCC Foundation, etc.) in order to provide maximum benefit for student(s) and assure efficient and appropriate use of institution/agency funds.

  • Maintain records and keep current all files related to student status for third party sources.

  • Implement and oversee the institution's policies and programs associated with the reduction of the institutional cohort default rate.

  • Hire, train, supervise and evaluate staff as appropriate.

  • Other duties as assigned.

Required Qualifications

  • Bachelor's Degree required, Master's degree in related field preferred (i.e. college student affairs, college student personnel, college student development, business, finance, accounting, etc.).

  • Minimum of three (3) years related work experience in higher education required. Work experience in a community college and/or financial aid setting preferred.

  • Must be a self-starter with a competitive spirit and desire to excel with a minimum of three (3) years of proven leadership, planning and supervisory experience preferred. Supervisory experience would include supervision of staff, budgets and programs.

  • Competency with computer software applications specifically Microsoft Office programs; ability to learn and develop competency in SCC's administrative software (Ellucian). Proven ability to manage and organize a computer based data system for processing, storing and retrieving of financial aid records.

  • Must be detail-oriented with strong analytical, evaluative, problem-solving and organizational skills, with demonstrated ability to plan, implement and manage multiple tasks.

  • Well-developed abilities with prioritization, time-management, sound judgment, timely follow-up and follow-through are essential.

  • Superior customer-service skills to include patience, compassion, humility and a positive attitude are required.

  • Honesty, strong work ethic, character and personal integrity, with commitment to providing the utmost professionalism, discretion and confidentiality are required.

  • Demonstrated leadership qualities that promote a team environment. Ability to direct, train, supervise, and coordinate staff and processes within the SCC Financial Aid department including work study students.

  • Strong human relations and interpersonal skills to interact positively and effectively with diverse personalities and populations (low income, first generation, minors, adults, special needs, disabilities, etc.) are required.

  • Demonstrated ability to interpret, implement, and ensure compliance with Federal, State and Institutional rules and regulations.

  • Ability to work collaboratively with other department and division team members is critically important.

  • Flexibility to work evening hours and occasional weekends required.

  • Valid driver's license.

Physical Demands 
The Financial Aid Director will be assigned to the West Burlington campus but must have the ability and mobility to regularly visit other areas throughout the college district. Must be able to work on a basis of "available as work demands" in addition to a fixed schedule, which may include evenings and weekends. In addition, the individual in this position will actively promote a positive image for the college district.

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