Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

This position will be evaluated on meeting broad program objectives and goals and will be granted wide latitude for independent judgement, decision making, and problem solving. The position serves as a Course & Classroom Scheduling Specialist, responsible for scheduling courses, course sections, classroom, and final exams, and for maintaining and updating all corresponding data in the university’s Student Information System (SIS). The specialist is part of a cross-functional team providing a high level of academic support services to a variety of populations, including the Colleges and Departments, and administrative offices (e.g. Office of Extended Studies, Undergraduate Studies, Education Abroad, etc.) to resolve course, classroom, and final exams questions and concerns. The specialist manages inquiries and responses using the Salesforce case management functionality. The incumbent must be able to analyze situations, facts, and information from a wide variety of sources to serve these various constituents and must be able to utilize specific knowledge of related regulations to interpret and clarify policies and procedures which impact course and section creations, classroom scheduling and reservations, and the scheduling and publication of final exams. The position is responsible for scheduling classes in SIS, and scheduling common final exams in the 25Live classroom scheduling system. The incumbent ensures accuracy of classroom assignments in SIS and 25Live, runs, reviews, and utilizes production and edit reports to improve efficiency and effectiveness in course and classroom scheduling processes. The position manages and coordinates the creation of Education Abroad sections, time release seat management, seats management for the Academic Achievement Program, and graduate course restrictions for the School of Business. The incumbent must be detail-oriented and have excellent customer relations skills, and be dedicated to providing consistent, high-quality service to meet operational needs. The specialist must create documentation, and train and provide support to the scheduling staff in the academic Departments. The incumbent must also supervise Course & Classroom Scheduling Services’ student employees, respond to all scheduling requests and inquiries in a timely manner, and manage the workflow among all course and classroom scheduling stakeholders in the Office of the University Registrar. The specialist reviews and recommends enhancements to the university’s scheduling systems and student information system, and partners with the Division of Information Technology on systems improvements and implementations.

Education:
Bachelor’s degree from an accredited institution. 

Experience:

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Knowledge, Skills, and Experience:

Salary range: $52,000 – $65,000

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials. 

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.